Senior Scrum Master and Agile Coach

Divine Cholepekong

Tel: 980-***-**** Location: Charlotte, NC 28216

Email: ***********@*****.***

SR SCRUM MASTER

Result driven Servant leader with 10+ Years in the IT field, a bilingual, Scrum Master and Project manager, promoting 10+ years career in Agile methodologies. Ability to coach, build self-organizing and cross functional teams, with 70% proven success rate of meeting deadlines and a 30% rate of reducing project cost in an Agile environment. Collaborative individuals with ability to remain poised in all types of situations. Skilled Scrum Master with great experience in Lean-agile, empirical process in decision-making and problem-solving abilities. Well versed in coordinating projects with co-located and off-side teams. Experience in Scrum, Kanban, LESS, XP, lean, TDD, BDD and Scaled Agile Framework, Agile principles, and values. Desired to apply expertise to new roles with progressive organization.

CORE COMPETENCIES

Servant Leader/Facilitator

Adaptability and Risk Management

Scrum, Kanban, SAFe, BDD, TDD

Agile Expertise, growth mindset

Software Development Life Cycle (SDLC)

Problem Solving and Conflict Resolution

Active listening, Exercising judgement, Proactive.

Communication and Organization

Mentoring/Coaching

Stakeholder Management

Mural, TFS, Excel, Visio, OneNote

Jira/Confluence/SharePoint, PowerPoint

Empathy and Emotional Intelligence

ServiceNow, Power BI

PROFESSIONAL EXPERIENCE

Cisco - Remote

November 2023 – Present

Scrum Lead

Collaborating with cross-functional teams using Agile tools like Jira and Confluence to ensure sprint success, realizing a 20% efficiency boost.

Implementing Agile strategies and techniques, enhancing team performance by 15% through streamlined processes.

Managing performance metrics using burn-down charts and retrospectives, improving project predictability by 25%.

Facilitating Agile events such as backlog prioritization and sprint planning, reducing project overhead by 20%. Championed the adoption of Agile tools like Jira, Confluence, and MS Teams, Visio, fostering collaboration and efficiency.

Mentored teams on Scrum principles, promoting continuous improvement and adaptability.

Identified and resolved impediments using Agile techniques, ensuring timely project delivery and risk mitigation.

Using ServiceNow's ITOM capabilities to automate infrastructure provisioning, deployment, and testing processes, enabling faster and more reliable delivery of product increments.

Provide vision, direction and mentoring for peer coaches, Scrum Masters, and others, to aid growth and improvement.

Troubleshoot, consult on problems and recommend appropriate action.

Blue cross, Charlotte, NC

October 2021 to Nov 2023

Senior Scrum Master

Mentored and coached teams on Agile practices and principles and on the different Agile frameworks.

Collaborated closely with product owners, Program/Product managers, UX, architect, Designers, Technical leads, BA and business owners to create clear and concise backlog stories, making it relevant and prioritized, ensuring acceptance criteria on DoD are agreed upon and stories are ready for sizing.

Guided scrum teams on how to use Agile/Scrum practices and how to get the most out of self-organization.

Assesses the maturity of the scrum team, providing support and coaching teams to higher levels of maturity at a pace that is sustainable and comfortable for the team.

Removes impediments and/or guides the team on how to remove impediments.

Facilitates and leads Agile ceremonies (Daily Standup, Sprint Planning, Sprint Reviews, Retrospective, PI Planning, Backlog Grooming) and fosters continuous improvement.

Remove impediments to a team’s productivity by shielding them from outside influences.

Empowered teams and facilitate creativity while guarding quality and monitoring iteration progress while striving for successful completion.

Work with other Scrum Masters to ensure organizational process improvement.

and scrum pillars are achieved.

Bring hidden risks to the surface and quickly see things you could not.

Communicated and presented weekly updates/risk/issues/impediments and teams PI progress to RTE, product managers using confluence and scrum dashboards.

Documented team working artifacts/reports within JIRA such as: commitment rosters, calendar planning and teams working Agreement.

Foster an Agile culture, building trust and collaboration across all team members.

Introduced iteration Planning, practices and benefits to delivery team and demonstrated the benefits of the scrum framework by allowing team to monitor the progress of projects and be aware of pertinent project issues.

Duke Energy, Charlotte, NC

January 2017 to October 2021

Scrum Master/Kanban Lead

Lead the Agile transformation and implementation while constantly evaluating and articulating the current state of Agile maturity through an assessment of the organization, guiding, and coaching both the Scrum Team and Product team for improvement.

Trained and coached Scrum Masters, teams, leaders, and the entire organization on their Agile transformation journey, resulting in a positive, lean-Agile culture that celebrates individuals and innovation, while enabling responses to change.

Worked with Kanban teams to set WIP limit and board structure to match workflow.

Optimize scrum team velocity to identify improvement opportunity to achieve higher levels of team performance.

Organized and developed Scaled Agile framework to deliver complex products and define the different roles and responsibilities from portfolio to team level.

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Coach leaders to understand not just how to adopt Agile frameworks, but also how to apply Agile values and principles effectively through various frameworks.

Organized and facilitate community of practice events, Scrum of Scrum meetings to help identify dependencies and look for ways to provide sustainable value to customers.

Developed Value Streams and receiving directions from senior leaders while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Transition 3 teams from water to Agile using different Agile frameworks such as Kanban, Scrum, SAFE and lean Agile.

Walmart, Charlotte, NC

March 2015 to December 2016

Scrum Master/Kanban Lead

Performed Agile trainings, coffee hours to discuss topics such as: Scrum events and artifacts, Kanban, scaling, user story writing, estimation, metrics, definitions of ready and done, team agreements and vision, sync meetings (Scrum of Scrums), WIP limits and the benefits of communities of practice.

Conducted Agile maturity reporting on all teams, revisited the team’s progression every few sprints at the beginning of every PI planning session and came up with plans for continuous improvement.

Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on productive conflict resolution and problem solving.

Facilitated discussions, decision making, and conflict resolution while playing an active role in providing solutions and making decisions where applicable.

Prepared and presented reports on PI progress and success to leaders and stakeholders.

Coordinated activities and dependencies with other teams across the program.

Partnered with and support the Product Owner, Product managers

Collaborated to create, manage, and maintain improvement strategies and roadmaps at both the value stream and team level.

Product delivery health by understanding and leveraging metrics, delivery dashboards, risk mitigation strategies, dependency coordination, and feedback loops.

Assisted with internal and external communication, improving transparency, and radiating information.

Improved the productivity of the teams in any way possible, within Agile/Lean ethics.

Provide coaching and mentoring to team members on Agile practices and processes.

JP Morgan & Chase, Columbus, Ohio

February 2014 to February 2015

Project Manager

Maintained close connection with project personnel to quickly identify and resolve problems.

Trained and coached key team members in production techniques to establish expectations and ensure compliance and quality guidelines.

Oversaw budgets for project, tracked expenses timelines and communicated with key stakeholders on milestones.

Develop new analytic tools to allow senior management to understand the impact of each project.

Proactive communication on any risks, design, and quality issues, or increases in scope/time required to ensure projects remained on track.

PROFESSIONAL QUALIFICATIONS

Certified Scrum Master (CSM)

Professional Scrum Master (PSM)

Kanban Management Professional (KMP)

Certified SAFe 6.0 Advance Scrum Master (SASM)

Professional Scrum Product Owner (PSPO)

AWS Certified Solutions Architect Associate

EDUCATIONAL BACKGROUND

●University of Buea – Bachelor of Science.

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