Bilingual Contact Center & Data Entry Specialist
Resume:
Rogelio Ruiz
CONTACT
**************@*****.***
Redondo Beach, Ca. USA
PROFESSIONAL OVERVIEW
I bring excellent written and oral communication skills, problem resolution abilities, and an elevated level of confidentiality. My organizational skills are verbal and written skills are excellent, can prioritize, multi-task different projects, make tight deadlines, and complete assigned tasks on time. I am professional, a collaborator, dependable, personable, courteous, and very committed in doing my job right every time.
Work Experience
SCAN Health Plan
Member Service/SAL Advocate (Bilingual) 8/2023 - Present
• Administered, managed, and/or governed a variety of qualified and non- qualified benefit plans on a day-to-day basis through processing of various transactions and events. Performed various data integrity and enrollment/eligibility audits. Escalates failures appropriately and programmatic issues to appropriate team members.
TekSystems
Case Manager 3/2023 – 7-2023 - Contact
• Prepares source data for computer entry by compiling and sorting information, establishing entry priorities. Enter customer and account data by inputting alphabetic and numeric information. Handling case assignments, draft service plans, review case progress and determine case closure.
Zoo Digital (Disney Admin)
Data Entry Specialist 7/2021 – 2/2023
• Prepare numerical and alpha source data for entry into excel spreadsheets by compiling and sorting information, establishing entry priorities. Establishing Localization Summary Reports & Material Availability Reports for statistical reference
Critical Assets
Sr Data Entry Specialist 2020-2021 - Contact
• Transfer and compose blueprints to the digital world. At Critical Assets we help make life easier for your maintenance and electrical crew, by digitizing your blueprints as builds for lighting and electricity to an online platform. It makes it easier for you crew to find a blown circuit or an electrical shortage that may happen.
Education
09/2022 Coursera by Google –IT Support
Specialist
Boyle Heights High School US-Ca-Los Angeles
East Los Angeles College US-Ca-Los Angeles
Skills
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
Project Management
Achievements
Quality Assurance Report
Jan/March/April/Sept/Dec – 2024
100%
SCAN Health Plan
Efficiency Compliance Reward 2022
100%
Zoo Digital
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