Medicaid Support Specialist and Administrative Clerk

ALICIA REYES

Reno, Nevada 775-***-**** ************@*****.***

Professional Summary

Dedicated and detail-oriented customer support professional with experience in Medicaid eligibility services, data analysis, customer relations, and administrative support. Proven ability to manage sensitive information, resolve customer concerns, and maintain high levels of accuracy in fast-paced environments. Strong communication, problem-solving, and organizational skills with a commitment to delivering exceptional service and exceeding performance expectations.

Core Skills

• Customer Support & Client Relations

• Medicaid Eligibility Verification

• Data Entry & Data Analysis

• Microsoft Office Suite

• Appointment Scheduling

• Administrative Support

• Problem Solving

• Time Management

• Communication Skills

• Attention to Detail

Professional Experience

Everise (Remote)

Medicaid Specialist 2022 – 2024

• Evaluated client eligibility for Medicaid enrollment and additional government-assisted healthcare programs.

• Reviewed and analyzed documentation to determine appropriate next steps and ensure compliance with program requirements.

• Assisted customers with healthcare-related questions while maintaining professionalism and confidentiality.

• Accurately entered and managed sensitive client information within company databases and systems.

• Provided timely resolutions to customer concerns while maintaining quality and productivity standards. Independent Contractor – Cleaning Services

Reno, Nevada 2017 – 2022

• Delivered residential and commercial cleaning services while maintaining high standards of professionalism and client satisfaction.

• Managed daily schedules, client communication, and service expectations independently.

• Performed detailed cleaning tasks including sweeping, mopping, dusting, sanitizing, and window cleaning.

• Built positive relationships with clients through reliability, consistency, and attention to detail.

• Demonstrated strong time management and organizational skills while handling multiple assignments. Education

Washoe High School

GED 2011

Certifications

• Forklift Certification

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