Customer Support Specialist - Content Moderation Expert

SOLOMON JOHN ITEM

Lagos, Nigeria

Phone: [+234**********]

Email: [************@*****.***]

PROFESSIONAL SUMMARY

Customer Support professional with experience in content moderation, WhatsApp community management, and customer engagement. Skilled in handling customer inquiries, resolving issues, providing accurate information, and maintaining professional communication across chat and messaging platforms. Currently building technical support skills through IT support training. Strong problem-solving, communication, and customer service abilities with a commitment to delivering excellent customer experiences.

CORE SKILLS

- Customer Support

- Live Chat Support

- Email Support

- Customer Relationship Management (CRM)

- Ticket Management

- Issue Resolution

- Customer Satisfaction

- WhatsApp Community Management

- Content Moderation

- Technical Support Fundamentals

- Problem Solving

- Time Management

- Active Listening

- Conflict Resolution

- Microsoft Office Suite

- Google Workspace

- Team Collaboration

- Written Communication

PROFESSIONAL EXPERIENCE

Content Moderator

Remote Freelance

- Reviewed and moderated user-generated content to ensure compliance with platform guidelines.

- Identified and escalated policy violations and inappropriate content.

- Maintained accuracy and attention to detail while working in a fast-paced environment.

- Contributed to a safe and positive user experience. WhatsApp Community Manager

Remote

- Managed and monitored WhatsApp groups and online communities.

- Responded to member inquiries and provided timely support.

- Shared updates, announcements, and relevant information with community members.

- Maintained positive engagement and resolved member concerns professionally.

- Assisted users with navigating community resources and guidelines. EDUCATION

[B.A in Philosophy]

[University of Uyo, Uyo.]

[2021]

CERTIFICATIONS

- ALX Virtual Assistant Program Certificate - 2022

- IT Support Training (In Progress)

- Customer Service and Support Training (If Applicable) PROJECTS

Customer Support Simulation

- Practiced handling customer inquiries through chat and email scenarios.

- Developed skills in issue resolution, escalation procedures, and professional communication.

- Applied customer service best practices to achieve positive customer outcomes. ACHIEVEMENTS

- Successfully managed online communities and maintained high engagement levels.

- Demonstrated strong communication skills while supporting users through digital channels.

- Developed customer-focused solutions to address inquiries and concerns efficiently. ADDITIONAL INFORMATION

Age: 29 Years

Availability: Immediate

Work Preference: Remote Customer Support, Chat Support Agent, Customer Service Representative, Virtual Assistant

Contact this candidate