Customer-Focused Service & Relationship Expert

Alichia McGuire

*******.*******@*****.*** 419-***-**** Toledo, OH

Objective

Customer-focused professional with a strong background in client service, relationship building, and fast-paced environments seeking a Customer Associate position. Dedicated to delivering consistent service, resolving customer needs proactively, and contributing to team success.

Education

Bachelor’s Degree – Criminal Justice

ITT Technical Institute, Maumee, OH

Highest Honors

Associate’s Degree – Criminal Justice

ITT Technical Institute, Maumee, OH

Highest Honors

Presidential Grant Recipient

Professional Experience

MFB Hamilton Properties LTD., Toledo, OH

Receptionist Oct 2013 – Oct 2025

- Served as the first point of contact, delivering consistent and professional customer service in a fast-paced environment

- Handled inbound and outbound customer interactions, addressing inquiries and resolving concerns efficiently

- Entered and updated customer information accurately in internal systems

- Proactively identified customer needs and connected them with appropriate services or representatives

- Built strong customer relationships through follow-ups and reliable communication

- Promoted new products and services to maximize customer engagement opportunities

- Maintained organization and accuracy while managing multiple tasks and priorities

Securitas, Inc., Toledo, OH

Security Officer Nov 2008 – Sept 2013

- Ensured safety and compliance while interacting with employees, visitors, and contractors

- Communicated clearly and effectively to provide directions and resolve issues

- Monitored multiple systems simultaneously, demonstrating attention to detail and accuracy

- Responded quickly to incidents and alarms, adapting to changing situations

- Maintained detailed reports and logs, ensuring accuracy and accountability

State Farm Insurance, Maumee, OH

Bank Specialist Feb 2002 – Aug 2008

- Delivered high-quality customer service through inbound and outbound communications

- Identified customer needs and recommended appropriate financial products and services

- Built trust with customers by providing accurate information and consistent follow-through

- Assisted customers with inquiries and resolved issues to ensure satisfaction

- Supported team goals by contributing to customer engagement and service initiatives

Skills

- Customer Service & Relationship Building

- Strong Communication & Active Listening

- Order Entry & Data Accuracy

- Problem Solving & Conflict Resolution

- Adaptability in Fast-Paced Environments

- Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Process Improvement & Efficiency Awareness

- Ability to Learn New Systems and Technologies Quickly

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