IT Professional with TS/SCI Clearance and Federal Experience
Resume:
joshuamuhammad***@gmail.c
om
SUMMARY
TS/ SCI Cleared, Navy Veteran
with 4+ years of experience in IT
and customer support. I specialize
in network troubleshooting, VIP
assistance, and resolving complex
hardware and software issues,
along with managing ticketing
systems and delivering desktop
support. Seeking to plant my feet
and grow with a company within
the Federal or Business field.
SKILLS
• Top Secret Security Clearance
ServiceNOW, JIRA, Remedy,
Java, Cisco
•
MAC Re-imaging, SCCM, Active
Directory
•
• Windows 11, MacOS, Linnux
TCP/IP, VLAN, LAN, VPN, DHCP,
Firewall
•
Router/Switch Configuration,
White-listing
•
• Network Troubleshooting
Microsoft Office Suite, Word,
Excel, PowerPoint
•
• Outlook, Teams, SharePoint
Workstation Setup, Print Queues,
Network Queues
•
• Remote Assistance
• VIP & Executive Assistance
Joshua Muhammad
EXPERIENCE
October 2024 - Current
NETWORK TECHNICIAN III - PENTAGON/ FEDTECH Arlington, VA September 2023 - October 2024
SYSTEMS TECHNICIAN III - WHITE HOUSE COMMUNICATIONS AGENCY WASHINGTON D.C.
October 2022 - February 2023
SERVICE DESK TECHNICIAN - AIO (CHENEGA CORPORATION) ARLINGTON, VA
Configure and install network hardware, such as routers and switches, and configure network software and devices to optimize performance.
•
Identify and resolve complex network problems, both hardware and software related issues
•
Implement security measures, including firewalls and VPNs, and continuously monitor network performance to take preventative actions.
•
Provided direct technical assistance to users for network-related issues, enhancing user experience and resolving concerns promptly.
•
Maintained detailed network diagrams and sensitive documentation, ensuring operational transparency and facilitating efficient network management.
•
Develop and configure network queues to meet specific operational criteria and manage workflow
•
Troubleshot and diagnosed printer issues and hardware and software malfunctions, performing routine maintenance and service on diverse printer models to ensure optimal functionality.
•
• Troubleshoot and resolve IT incidents for a high-profile agency. Provided VIP and executive-level technical support, assisting high-end users with critical IT issues.
•
Managed ticketing systems, specifically Jira, for tracking and resolving IT-related issues.
•
• Re-imaged and prepped IT equipment and assets for new hires Managed and maintained accurate inventories of IT assets and equipment within the department.
•
Supported project roles by contributing to IT-related initiatives and equipment deployments.
•
Provided service desk support, resolving a wide range of desktop and hardware issues (internal and external) for clients at Washington Navy Yard and the Pentagon.
•
Actively engaged in problem-solving and troubleshooting, enhancing overall IT knowledge and capabilities.
•
Assisted clients with hardware and desktop-related issues, ensuring efficient resolution and user satisfaction.
•
June 2022 - September 2022
IT TECHNICIAN/HELP DESK - CHENEGA CORPORATION
ARLINGTON, VA
June 2021 - June 2022
NAVY SEAMAN - U.S. NAVY NORFOLK, VA
Managed and prioritized ticket queues, ensuring timely and effective communication with customers.
•
Resolved common IT issues, including printer jams and mapping IP addresses to computers for successful network connectivity.
•
• Provided service and support as a Seaman in the US Navy.
• Documented internal military complaint forms
Maintained accurate documentation records for various administrative tasks.
•
Performed general clerical duties, including filing, faxing, typing, and organizing sensitive documents.
•
• Obtained a DoD Top Secret security clearance.
Complied strictly with government policies and regulations concerning military operations.
•
Assisted shipmates in submitting documentation to Navy superiors, facilitating efficient administrative processes.
•
EDUCATION
Expected in May 2028
Bachelor of Arts Business Information Systems
Global Campus of Arizona, Online
May 2021
High School Diploma
Cumberland County High School, Cumberland, VA
LICENSES & CERTIFICATIONS
• TS/ SCI CLEARANCE
• COMPTIA SEC+
• A++
• NETWORK +
Contact this candidate