Customer Support & Community Management Specialist
Resume:
CONTACT
Dianaintohdanjuma**@gm
ET Reco) a)
Imani Estate Karu, Abuja
LinkedIn.com/in/diana-
danjuma-8b0818401
EDUCATION
ESGT BENIN REPUBLIC
¢ Bsc International Relations
2017-2019
NUHU BAMALI POLYTECHNIC
ZARIA
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SKILLS
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IVEDECund
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Google Workspace
Wen ikeli iia
Sree Pra
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LANGUAGES
e English
DIANA INTOH
DANJUMA
CUSTOMER SUPPORT
SPECIALIST COMMUNITY
MANAGER _ CUSTOMER
SUCCESS PROFESSIONAL
PROFILE
Customer Support Professional with 4+ years of experience in delivering
exceptional customer experience through phone, email,, chats and social media
channels. Skilled in conflict resolution, relationships management and problem
solving.Proven ability to maintain customer satisfaction while working in fast
paced environment, seeking a remote customer support or community
management role where can contribute to customer success and business
growth.
WORK EXPERIENCE
Dure Technologies
Customer Support specialist
2023-2026
¢ Managed customer interactions across multiple channels(phone and
online)
¢ Resolved complex customer issues professionally and effectively.
¢ Maintained detailed record of customer interaction and feedback.
¢ contributed to improving customer service processes and overall
experience.
Flowmingo Al 2021-2022
Customer Service Representative
¢ Delivered high quality customer support in a fast paced environment
« Assisted customers with orders, complaints and service requests
¢ Built positive customer relationships to encourage repeated business.
¢ Worked closely with team members to improve service efficiency.
« Resolved 50+ customer inquiries daily .
¢ Maintained high customer satisfaction levels.
ColdStone Creamery 2019-2020
Customer Service Representative
e« Attended to customer and inquiries and provided accurate
information about product and services
¢ Resolved complaints promptly to ensure customer satisfaction.
¢ Maintained a friendly and professional relationship with customers.
¢ Handled transactions and ensured smooth service delivery.
REFERENCE
Available on request
Contact this candidate