Lead Customer Service Professional with Training

T

TORRES

************@*****.*** 352-***-**** Ocala, FL 34470

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

• Customer service

• Training facilitation

• Issue resolution

• Store operations

Circle k Wildwood, FL

Lead Customer Service Representative

06/2022 - 06/2023

Perform all of the customer service representatives position provide training assistance to new customer service representativesPerforms shift supervisionProvides prompt courteously customer service and resolves customer issues on shiftRing up all sales on cash register properly and accurately handling checks and money and other types of payment received for products soldCompletes all store merchandise build- toProvides direction for managing the fast food service area of the storeKnows the gasoline pricing strategy for the store and changes gasoline price correctlyCompletes daily store reports as assigned by the store managerPerforms other duties as assigned by the store managerPerforms 95% of all work indoors

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• Managed daily customer inquiries and resolved issues promptly.

• Trained new team members on customer service protocols. Universal Pure Meriden, Connecticut

Package Handler

12/2021 - 01/2022

I worked here doing line production and packaging items and labeling them also worked with manufacturer tools like power tools

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FedEx Middletown, CT

Package Handler

08/2014 - 08/2021

I always stay over and sometimes do unloadReceive shipments, unloading and sortingaccording to product type and scanning all barcodes into system before stockingTransport products to proper storage area using forklift, pallet jack or hand truck Dispose of any damaged material andimmediately report to warehouse managerEnsure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards andattending weekly safety meetings Quickly unloaded shipments using forklift to streamline workflowOrganized products by size, weight and storage location to improve stocking efficiency, reducing average shipmentprocessing time ~30%Created detailed chart of item locations and inputted all inventory information into Excel

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• Loaded and unloaded packages efficiently for distribution.

• Sorted packages based on size, weight, and destination. Summary

Skills

Experience

Bristol Central High School Bristol, CT

08/2013

Education and Training

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