Restaurant Operations Leader

Zoria Qualls

Houston, TX ***** +1-346-***-**** ***********@*****.***

Professional Summary

Restaurant manager with 6 years of experience in food service and operations management. Leading teams, enhancing customer satisfaction, and implementing cost-saving measures skilled in inventory management, staff training, and maintaining high-quality standards. Committed to fostering a positive work environment and driving operational excellence in fast-paced settings. Volunteered at hospitals,food drives and etc. Work Experience

Manager

Wingstop Houston, TX

November 2024 to March 2025

• Led a team of employees, providing guidance and support to ensure efficient operations

• Managed daily operations, including scheduling, inventory management

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training

• Customer satisfaction

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image Janitor

UofH Houston, TX

February 2022 to August 2024

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal in accordance with company policies and regulations

• Followed safety protocols while handling hazardous materials and chemicals Team Member

Taco Bell Houston, TX

February 2021 to November 2021

• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions

• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects

• Took initiative to help teammates with their workload during busy periods or when facing tight deadlines Caregiver

BrightSpring Health Services Houston, TX

February 2018 to January 2019

• Showing compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Maintained a clean and organized living environment for clients by performing light housekeeping duties

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

• Medical appointments and transportation arrangements for clients

• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor

• Documented daily observations including changes in behavior or health conditions

• Responded quickly during emergencies

• Maintained confidentiality regarding sensitive personal information about clients at all times Cashier

Smoothie King Houston, TX

August 2016 to December 2017

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

Education

Cosmetology (College)

Remington College-Houston Campus Houston, TX

August 2019 to December 2019

Skills

Interviewing Retail math POS Data entry Hospitality Food service Management Inventory management Communication skills Restaurant Management Sanitation Computer skills Restaurant management Shift Management Writing skills Janitorial experience Retail sales Cash handling Inventory Control Phone etiquette English Cash Handling Customer Service Hospital experience Supervising experience Inventory control Cleaning Experience Shift management Organizational skills Filing Food Preparation Food safety Guest services Food preparation Caregiving Restaurant experience Meal Preparation Customer service Cleaning Cooking Custodial experience Administrative experience Appointment scheduling Basic math Team management Serving Senior Care Sales Home Care Food handling Leadership Store management Food Safety Cash register Typing Heavy lifting Certifications and Licenses

Food Handler Certification

Driver's License

October 2021 to July 2030

Food Safety Certification

October 2022 to October 2026

Additional Information

Authorized to work in the US for any employer

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