ANDRE VALDEZ-RANKIN
***********@*****.*** 702-***-**** Henderson, NV 89015
Summary
Self-starter with a positive, can-do attitude, who is driven to learn, improve, and succeed. Able to work well under pressure, in a high-volume place of work, while maintaining emphasis on the highest quality of service. Excellent listening skills, as well as oral and written communication. Comfortable in all types of challenging situations, with immaculate problem-solving skills. Able to make decisions quickly with minimal escalations. Very team oriented and goal focused, to not only meet production expectations, but ultimately exceed it.
Skills
Verbal and Written Communication
Customer Data Confidentiality
Issue and Complaint Resolution
Creative Problem Solving
Calm and Professional Under Pressure
Multitasking and Prioritization
Customer Service
Data Entry
MS Office
Process Improvement
Inbound and Outbound Calling
Relationship Building
Call Volume and Quality Metrics
Powerpoint
Smartsheet
Nextgen 3D
Experience
Simpson Strongtie
Tradeshow Logistics Coordinator
Las Vegas, NV
08/24-Current
Wildpack Beverage Co.
Decoration Supervisor
North Las Vegas, NV
12/2022-08/2024
Target Corporation Albany, OR
Inbound Lead
08/2016 – 10/2022
Attend Teams virtual meetings to go over details of each show for everything from graphic requests to show layouts.
Analyze show Smartsheet to locate and communicate statuses of properties requested.
Partner with PMM team and PM team to locate and procure products or properties that may be held at other Simpson facilities
Coordinate transport for each show or transshipments for properties needed from one show directly to the other.
Quality checks to avoid missing items or sending damaged properties to show floor
Inbound BOL audits on procured products and quantities to avoid overages or shortages
Work with install and dismantle teams to ensure booth is built/ taken down according to CAD requirements
Product testing to prevent any issues for demonstrators on the show floor.
Overseeing booth setup, equipment rentals, transportation, and accommodation for teams working in booth
Manage team members according to company safety and attendance policies
Conflict resolution and reconciliation to promote positive work environment
Used computer and company software to enter inventory and quality images to the management every batch
Continuous Improvement to meet the increasing demands and changing environment
Daily food safety inspections to ensure beverages were safe to release to the public.
Timecard Vacation Management (OKTA/ Workday)
Identified constraints and performed root-cause investigations to solve problems and eliminate constraints
Identified constraints and performed root-cause investigations to solve problems and eliminate constraints
Resolved challenges associated with company systems by partnering with headquarter affiliates.
Team Building activities and celebrations of meeting company set quotas
Daily meetings with plant managers to discuss daily operation and expectation.
New customer tours of the facilities to share the company goals and processes from batching to final packaging.
Managed company operations with responsibility for speed/ delivery, scheduling, training and inventory control.
Enforced policies and standard operating procedures and managed quality, customer service and logistics.
Improved morale and management communication by creating consistent employee recognition and rewards practices (Celebrations).
Reviewed daily reports and reconciled appointment purchase orders to keep bills current and accurate.
Identified constraints and performed root-cause investigations to solve problems and eliminate constraints.
Resolved challenges associated with company systems by partnering with headquarter affiliates.
Directed day-to-day operations by implementing of short-term and long-term strategies to achieve business plan and profitability goals.
Used computer and company software to enter shipment and inventory records.
Daily safety standard audits to ensure all team members go home just as they came.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Investigated inventory discrepancies to maintain recordkeeping validity.
Working with a team on a day-to-day basis to provide coaching and feedback, to help improve production for the team, as well as help individuals meet their goals.
Oregon Ice Cream Co. Eugene, OR
Shipping and Receiving Coordinator
01/2016 - 07/2016
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Investigated inventory discrepancies to maintain recordkeeping validity.
Promoted safe working conditions by monitoring safety procedures and equipment.
Checked material specifications against information contained in work orders.
Examined freight to determine loading sequences.
Education and Training
Academy For Individualized Study Las Vegas, NV
High School Diploma
05/2011