Bilingual Administrative Support Specialist

Beatriz Cintrón

**** **** **. *******, ** ***** 407-***-**** **********@*****.***

Objective

A highly motivated and self-starting individual looking for position as Work at Home Clerk or agent to provide outstanding service by creating an efficient work environment based on the company’s work at home guidelines. Utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation.

Work Experience

Language Line Solutions – Remote September 2018- Up to present

Telephone Interpreter

Responsible handling calls on demand

Process information quickly and concisely

Render the meaning of conversations between Spanish and English speakers

Break the communication barrier in wide range of industries: Healthcare, Government, Insurance, Financial, Travel & Hospitality, FBI, 911, Law Enforcement, Etc.

State of Attorney Office – Orlando, FL August 2011- September 2017

Clerk VI

Manage new cases and assign attorneys based on the specifics of the case

Prepare case files for trials and update case results in the system

Conduct courthouse errands and assist clients via phone or emails

Scan discovery documents and email to defense attorney

Distribute incoming mail to attorney’s

RV Insurance – Orlando, FL July 2007 - August 2011

Scanning Clerk

Prepared, scanned, filed and maintained all policies documentations for current and new insurance clients

Doral Bank –Ave Roosvelt San Juan, PR May 2004 - November 2006

Accounting Team Leader

Conducted account reconciliations on a daily and monthly basis

Tally Productions (Visa Debit, Visa Credit, Corporate Visa)

Processing Visa credit card payments

Doral Bank – San Juan, PR June 2002 - April 2004

Tele-Doral Supervisor

Supervised 30 customer service representatives and assisted with possible solutions to problems

Release holds of Visa Debit Cards

Prepare reports such as EBB107/108/110 (Reports to balance accounts)

Ensured loans and credit cards application are completed accurately

Doral Bank –San Juan, PR April 2001 – June 2002

Customer Service Representative

Offered and explained to customers all products and offers available

Activated debit cards and created commercial accounts for electronic payments service

Updated Doral Network accounts

Dia Directo – San Juan, PR August 2000 - February 2001

Telemarketing

Conducted surveys and cold call sales for insurance and Federal Express services

Education

Capella University - Minneapolis, MN March 2011

Masters Degree in Human Services - Social Services and Community Service

Inter-American University of Puerto Rico – San Juan, PR May 2000

Bachelors Degree in Business Administration - Marketing

Skills

Interpersonal: team player, self starter, responsible and ability to work under pressure

Computer: Internet, Vision Plus, Microsoft Office’s Word, Excel, Outlook and PowerPoint

Bilingual: Spanish and English

Contact this candidate