General Manager Assistant - HR & Operations Expert
Resume:
Faraja Martin Mkali
+255-***-****** *************@******.***
Experience:5 years
SUMMARY
Human Resources professional with experience in recruitment, employee relations, payroll, and office administration in NGOs and the hospitality sector. Skilled in managing the employee journey from hiring and onboarding to training, performance, and contract renewals, while ensuring compliance with Tanzanian labour laws and regulations. Improved staff retention, reduced absenteeism, and supported safe, positive workplaces through effective policies and engagement. Experienced in supporting fundraising initiatives and events, building strong relationships with staff, management, government, and external partners.
SKILLS & CORE COMPENTENCES
HR Core Competencies
Talent Acquisition & Onboarding
Employee Relations & Conflict Resolution
Training & Development
HR Policy Development & Compliance (Labour Law, NSSF, TRA)
Payroll & Benefits Administration
Labour Law & Regulatory Compliance
Technical Skills
MS Office Suite (Word, Excel, PowerPoint, Excel for HR data/analytics)
HR Data Management & Reporting
Interpersonal & Leadership Skills
Team Building & Problem-Solving
Confidentiality & Integrity
Communication & Presentation Skills
Adaptability & Continuous Learning
KEY ACHIEVEMENTS
Increased employee retention and reduced absenteeism through improved engagement, policies, and proactive attendance management.
Ensured 100% compliance with NSSF, TRA, and labor regulations, including accurate payroll processing and timely contract renewals for all staff.
Developed and implemented HR strategies and training programs, with 80% of staff reporting improved performance in evaluations.
Strengthened employee relations and workplace safety, achieving a zero-incident record and reducing disciplinary cases by 10% year-over-year.
Recruited and onboarded new staff efficiently, cutting hiring timelines by 50%, while maintaining complete and accurate employee records.
Supervised hotel operations and coordinated events, improving service delivery and increasing event revenue by 12% and guest satisfaction to 95%.
PROFESSIONAL EXPERIENCE
Apr 2025 - Present Head of Administration and Human Resource Officer Siouxland Tanzania Education Medical Ministries (STEMM) HR and Administration professional experienced in policy development, recruitment, compliance, and stakeholder engagement, with a proven ability to support NGO operations and fundraising.
Designed, implemented, and advised on HR policies, ensuring compliance with labor laws and organizational regulations.
Led recruitment and selection processes, including screening, interviewing, and background checks, reducing hiring delays.
Conducted onboarding and exit interviews, improving staff retention and feedback systems.
Managed core administrative functions—scheduling, reporting, correspondence, database management, and logistics.
Ensured NGO compliance with Tanzanian laws by preparing operational and financial reports for regulators.
Developed and executed fundraising strategies; researched donors, drafted grant proposals, and managed donor relations.
Organized high-impact events and campaigns, strengthening visibility and stakeholder engagement.
Supported leadership (In-Country Director) in day-to-day operations, board coordination, and external communications.
Represented the organization at government and donor forums, enhancing credibility and attracting funding.
Jan - Apr 2025 Head of Administration & Fundraising event Organizer Siouxland Tanzania Education Medical Ministries (STEMM) Experienced in administration, fundraising, and compliance, with a proven ability to streamline operations, secure funding, and ensure regulatory adherence while strengthening stakeholder and government relations.
Provided comprehensive administrative support by managing office operations, scheduling, correspondence, reports, databases, travel, and coordinating events, workshops, and special projects.
Built and maintained productive stakeholder relationships, representing the organization at public events and forums to enhance visibility and partnerships.
Led fundraising initiatives by developing strategies, identifying donors, preparing grant proposals, managing donor relations, and organizing impactful campaigns.
Ensured regulatory compliance with Tanzanian NGO laws through timely reporting, accurate financial disclosures, and serving as the primary liaison with government authorities.
Sep 2023 – Dec 2024 Admin & Human Resource Officer Four Points at the Sheraton hotel (New Arusha Hotel)
Managed end-to-end HR operations, including manpower planning, recruitment, onboarding, background checks, job descriptions, and contract administration.
Oversaw employee lifecycle management—maintaining records, processing transfers/promotions/terminations, administering payroll, pensions, medical insurance, workers’ compensation, and leave systems.
Implemented and monitored HR policies, talent management, and training programs, ensuring compliance with regulatory requirements, workplace safety, and risk management.
Coordinated staff engagement and events, including recognition programs, audits, visas for international interns, and support for fundraising and marketing initiatives.
Jan 2023 – Dec 2024 Admin & Human Resource Officer Siouxland Tanzania Education Medical Ministries (STEMM)
Managed end-to-end HR operations, including manpower planning, recruitment, onboarding, background checks, job descriptions, and contract administration.
Oversaw employee lifecycle management—maintaining records, processing transfers/promotions/terminations, administering payroll, pensions, medical insurance, workers’ compensation, and leave systems.
Implemented and monitored HR policies, talent management, and training programs, ensuring compliance with regulatory requirements, workplace safety, and risk management.
Coordinated staff engagement and events, including recognition programs, audits, visas for international interns, and support for fundraising and marketing initiatives.
Jul 2021 - Jan 2023 Human Resources Intern
Vision Fund Bank Tanzania Mfb Limited
Supported HR administration by maintaining employee records, organizing files, preparing staff dependents lists for medical insurance, and managing daily office operations.
Assisted in recruitment and selection through preparing shortlists, interview documents, and handling candidate correspondence.
Provided responsive employee support by addressing daily queries and ensuring smooth office communication and documentation processes. Jul - Sep 2020 Field Training
Tanzania Breweries Limited
Dar es Salaam (Ilala main office)
• Managed and organized employee records and confidential files, improving filing systems to enhance accessibility and efficiency.
• Handled administrative tasks including filing, sorting correspondence, and maintaining overall office organization.
• Built strong communication and teamwork skills, supporting positive relationships with staff and ensuring smooth HR operations.
EDUCATION
2018 - 2021 Bachelor Degree of Human Resources Management University Nyerere of Mwalimu Memorial
2016 - 2018 Advanced Certificate of Secondary Education Examination
(ACSEE)
Nangwa Girls High School
2012 - 2015 Certificate of Secondary Education Examination (CSEE) Bama Girls Secondary School
2005 - 2011 Certificate of Primary School Education Misuna Primary School
PERSONAL INTERESTS
Social media Reading Travelling Cooking Socializing & Exchanging ideas Fashion. REFERENCES
Mr. Joseph Mirumbe Mwita
Company Secretary & Legal
Advisor Visionfund Tanzania
Microfinance Bank Limited
P. O. Box 1546
Arusha, Tanzania
******@****.**.**
Ms. Anna Silas Maganga
Human Resource Manager
VFT-MFB Head office
P.O. Box 16953
Arusha, Tanzania
*************@*****.***
Ms. Yananayi
Chipangura
In-Country Director
Siouxland Tanzania
Education Medical
Ministries (STEMM)
Arusha, Tanzania
*********@*****.***
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