Administrative Operations Specialist with Bilingual Expertise
Resume:
Christie Baker
*** *******, *** ******, ** *****
***********@*****.***
Objective
To obtain a permanent and professional position where I may utilize my managerial skills as well as gain new and important ones to use in an expanding company with many levels of growth, promotion and recognition from within.
Profile
· Nearly 18 years experience as an administrative assistant.
· Ability to assist with complex projects from concept to fully operational status.
· Goal-oriented individual.
· Organized, highly motivated, and detail-directed problem solver.
· Proven ability to work in unison with staff, volunteers, and administration.
· Bilingual
Education
GED
American Commercial College
Employment
May 2018 to current-Remote
Scheduler, San Angelo Home Health, San Angelo, TX
· Responsible for scheduling nursing and home health aid visits for approx 120 patients weekly.
· Ensure that all orders written match the plan of care and level of care for the patients.
.Audit patients charts
· Assist with answering phone calls.
· Interpret for patients and staff members to Spanish speaking individuals June 2017 to May 2018
Customer Advocate, Bluecross Blueshield -Remote
Responsible for customer service, help resolve claim/adjust matters, give insurance benefits, assist with any questions members may have regarding benefits, assist in finding a physician or facility
June 2013 to June 2017
Customer Service Representative, Med-Way Equipment, San Angelo, TX
· Responsible for Customer service and receiving payments on accounts.
· Assist with answering phone calls on a multi line phone system.
· Verify Customer Insurance and Medicare policies.
· Assist with sales and equipment set up·
. Set up customer delivery and pick-ups.
· Interpret for Spanish speaking individuals.
May 2013 to June 2013
Receptionist, All Affordable Ins. San Angelo, TX
· Responsible for Customer service and receiving payments on accounts.
· Assist with answering phone calls.
·Assist with quotes and polices from insurance vendors.
· Interpret for Spanish speaking individuals.
Nov 2011 to May 2013
Night Audit/Front Desk, Staybridge Suites, San Angelo, TX
· Responsible for Customer services and all guest needs.
· Assist with answering phone calls. ·
· Assemble P&L and other daily reports to send to management and corporate. March 2010 to Jan 2013
Scheduler, Medway Home Health, San Angelo, TX
· Responsible for scheduling nursing and home health aid visits for approx 170 patients weekly.
· Ensure that all orders written match the plan of care and level of care for the patients. .
· Assist with answering phone calls.
· Interpret for patients and staff members to Spanish speaking individuals
· MJS.one efficient.
May 2008 to March 2010
Scheduler, Concho Valley Home Health Care, San Angelo, TX
· Responsible for scheduling nursing and home health aid visits for approx 170 patients weekly.
· Ensure that all orders written match the plan of care and level of care for the patients. .
· Assist with answering phone calls.
· Interpret for patients and staff members to Spanish speaking individuals. Aug 2003 to May 2008
Clerk, Girling Healthcare, Inc., San Angelo, TX
· Responsible for maintaining patient records, filing, assisted with answering phone calls, data entry, assemble reports for branch director.
· Interpret for Spanish speaking individuals.
June 2001 to May 2008
Receptionist, West Texas Medical Associates, ENT., San Angelo, TX
· Responsible for scheduling appointments for patients with physicians.
· Assisted with answering phone calls, maintaining patient records, ordering lab work, and some registration of patients.
· Interpret for Spanish speaking individuals.
Dec 2000 to June 2001
Temporary employee, West Texas Medical Associates, medical records, San Angelo, TX
· Maintained medical records for patients, delivered charts to physician offices, and assisted with medical records release.
June 1997 to Dec 1998
Daycare Teacher, Grace Temple, San Angelo, TX
· Instructed children 5-6 years of age.
· Assisted school-age children with homework.
· Transported children after school.
Other languages
Spanish
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