Administrative Professional with 15+ Years Experience

ROSEMARY McMAHON

Annapolis, MD

504-***-**** *********@******.***

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with more than 15 years of experience supporting office operations, managing schedules, maintaining confidential records, coordinating communications, and providing exceptional client service. Skilled in document preparation, calendar management, billing support, file maintenance, and Microsoft Office applications. Recognized for strong organizational abilities, attention to detail, and the ability to manage multiple priorities while meeting deadlines in fast-paced environments.

CORE QUALIFICATIONS for Legal Administrative Assistant Executive Support Calendar & Document Management

• Calendar and Schedule Management

• Document Preparation, Editing, and Proofreading

• Client and Customer Relations

• Records and File Management

• Invoice Review and Billing Support

• Accounts Payable and Accounts Receivable

• Travel Coordination and Logistics

• Meeting Coordination (Zoom, Microsoft Teams, Conference Calls)

• Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

• Data Entry and Database Management

• Deadline Tracking and Compliance Monitoring

• Electronic and Hard Copy Filing Systems

• Multi-Line Phone Systems

• Administrative and Executive Support

• Confidential Information Handling

PROFESSIONAL EXPERIENCE

ANNAPOLIS MARKET HOUSE – Annapolis, MD

Server / Team Lead January 2021 – 2025

• Trained and mentored new employees on operational procedures and customer service standards.

• Coordinated daily workflow and support management in maintaining efficient operations.

• Manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.

• Developed training materials and procedural documentation.

BROTHERS EXTERMINATING, INC. – Edgewater, MD

Office Manager July 2001 – December 2011

• Managed daily office operations and provided comprehensive administrative support to company owners.

• Maintained electronic and hard-copy records in compliance with state regulatory requirements.

• Coordinated schedules, appointments, technician routes, and client communications.

• Processed accounts payable, accounts receivable, collections, and invoicing activities.

• Prepared business correspondence, reports, and operational documentation.

• Maintained confidential client information and company records.

• Utilized office software, databases, telephone systems, and electronic communication platforms to ensure efficient operations.

• Assisted with onboarding new clients and maintaining long-term customer relationships.

MARYLAND EYE ASSOCIATES – Prince Frederick, MD

Patient Care Representative October 2012 – February 2017

• Managed appointment scheduling, physician calendars, and patient communications.

• Maintained and organized electronic medical records and confidential files.

• Verified insurance information, processed documentation, and reviewed billing information for accuracy.

• Coordinated referrals, surgical scheduling, and physician support activities.

• Prepared and reviewed patient records and correspondence.

• Utilized Microsoft Office, email systems, EMR software, and other office applications to complete assignments efficiently.

• Maintained accurate documentation while meeting strict compliance requirements.

CHRYSALIS HOUSE, INC. – Crownsville, MD

Residential Coach September 2017 – June 2018

• Maintained confidential client records and documentation.

• Coordinated appointments, transportation, and communication between clients and service providers.

• Prepared reports and entered information into electronic record systems.

• Assisted with administrative tasks and compliance documentation.

EDUCATION

Tulane University

Coursework in Health and Wellness, Paralegal Studies

Ursuline Academy

High School Diploma

TECHNICAL SKILLS

Microsoft Word • Microsoft Outlook • Microsoft Excel • Microsoft PowerPoint • Data Entry • Electronic Records Management • Document Management • Scheduling Systems • Multi-Line Phone Systems • QuickBooks • Administrative Support Software

ADDITIONAL STRENGTHS

• Strong written and verbal communication

• Exceptional organization and time management

• Ability to prioritize multiple deadlines

• Client-focused professional demeanor

• Accuracy in documentation and recordkeeping

• Proven ability to work independently and collaboratively

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