Remote Customer Service Associate (Part-Time)

Kourtnie Brown, Business Development Associate

Wheeling, 60090, US, 580-***-****, **************@*****.*** SUMMARY Resourceful individual with experience in operational readiness and performance coaching. Skilled in process improvement, data analysis, and change management, with a background in leadership and team development. Proven ability to enhance communication, standardize procedures, and manage urgent assignments effectively. Eager to leverage these abilities to drive business development and contribute to organizational growth. WORK EXPERIENCE

Seaman apprentice

US Navy

06/2025 – 04/2026 Illinois

Orchestrated daily watch operations and training, elevating readiness and team performance.

Standardized critical operational briefings and mentorship programs, improving communication and trainee outcomes.

Inspected vital navigation equipment, resolving all discrepancies to maintain mission capability.

Developed visual checklists, reducing task duplication and clarifying team priorities.

Managed urgent assignments during high-tempo periods, ensuring all operational objectives were met.

Day Care Worker

Fran Drummond Day Care Center

01/2021 – 05/2022 Madill

Coached aides on de-escalation techniques and safe handling practices, strengthening team confidence and safety protocols. Introduced multisensory stations, enhancing child participation and improving fine-motor and language skills.

Liaised with families to align care plans, improving consistency and reinforcing developmental progress.

Maintained comprehensive incident, health, and attendance records, ensuring compliance and timely follow-up.

Organized group exercises, boosting gross-motor development and fostering social cooperation.

EDUCATION

Madill high school

High school

08/2021 – 05/2025 Madill

SKILLS AI Workflow Adoption Data Analysis

Change Management Quality Assurance

Process Improvement Operational Readiness

Performance Coaching Customer Satisfaction

Team Leadership Situational Awareness

Adaptability

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