Customer Service Pro with Strong Leadership Potential
Resume:
BYRON SIMPSON
CONTACT
************@*****.***
OBJECTIVE
To obtain a position that will benefit from my qualifications, customer service experience, independency, driving work ethic, positive attitude, team-playing ability, and self-motivation. To be an asset with a prestigious company where I can grow while serving clients with the most memorable experience of the company while being one of the company's biggest advocate and best representation.
SKILLS
CHAT COMMUNICATION EXPERIENCE
ZOOM CONFERENCING AND MEETINGS
SLACK MESSAGING AND COMMUNICATION
CONTRACT MANAGEMENT
TRANING/TRAINER EXPERIENCE
ONE OF TOP PERFORMING AND HIGHEST EARNING AGENTS
EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
HIGHLY ORGANIZED
SKILLED PROBLEM SOLVER
TEAM PLAYER WITH EXCEPTIONAL LEADERSHIP ABILITIES
EXCELLENT CUSTOMER SERVICE
Teleperformance Customer Service Expert/Pro
2019-2026
Assisted tenured customers with accounts, processed payments and adjustments with best fitting plans and services
Deescalated calls due to management request and/or transfer of an escalated call, and assisted with overflow of calls
Assisted with overflow of calls and high-volume calls
Attentiveness to goal metrics with and without superintendent
Advocated for customers and productive asset for management team
Managed personal metrics during and after team coaching
Contractual customer service experience with integrated CRM systems during contract periods for Amtrak, Asurion, Upstart, SDG&E (San Diego Gas & Electric), UHC (United Health Care) #211 COVID testing, as well as other companies to collect and store customer data such as previous interactions and purchase histories.
Muck Magicians Cleaning Solutions Assistant Contract Manager
2017-2019
Secure and manage business and governmental contracts for small family business
Preside remotely over work sites and staff up to 10
Remotely conducted company's/customers' customer service relations and assure they are overall satisfied and receive the best personalized and professional experience
Mascot for the company assuring the value of products and services are always the best and providing the experience the company is selling
High Caliber LLC Order Processing Specialist/Trainer
2012-2017
Entered customer's information and navigated multiple computer applications with speed and accuracy
Conducted assessments and instructed training modules for team of at least 10 employees per group virtually to be more knowledgeable, improve skills and be productive
Coached and mentored new hires through shadowing/nesting and "on-the-floor" virtual support to improve performance
Processed credit/debit card payments; processed invoices, accounts receivable and accounts payable
EDUCATION
Full Sail University • Online Florida-Game Designing 2017-2019
Kingstree Senior High • High School Diploma 2011
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