Seasoned Hospitality Professional with Housekeeping Expertise

Alondra Rios

Houston, TX ***** +1-562-***-**** **********@******.***

Work Experience

Room Attendant/Housekeeping

DoubleTree by Hilton Houston, TX

March 2026 to Present

• Cleaning & Sanitizing: Clean guest bathrooms (toilets, showers, sinks, mirrors) and guest rooms (dusting, vacuuming, mopping, polishing furniture).

• Linens & Bed Making: Remove soiled linens and towels, replace them with clean, fresh, and properly folded linens, and make beds to brand standards.

• Restocking: Replenish guest amenities, including soap, shampoo, lotions, coffee/tea supplies, and minibar items.

• Room Maintenance: Report maintenance issues (e.g., broken lamps, clogged drains, leaking faucets) to supervisors.

• Guest Service: Greet guests, answer questions, and respond to requests for extra towels, pillows, or amenities in a polite, professional manner.

• Safety & Security: Follow all safety and sanitation policies, secure guest rooms, and report any suspicious items or safety hazards.

• Inventory & Supplies: Organize and clean the cart at the end of the shift, and manage the inventory of cleaning supplies Housekeeper

Homewood Suites by Hilton Houston, TX

October 2025 to December 2025

• Provided clients with basic cleaning and deep sanitation services.

• Worked one-on-one with clients and took on extra responsibilities as needed.

• Worked to maintain a spotless internal and external work environment.

• Cleaned and sanitized cleaning tools prior to using them again.

• Achieved 100% customer satisfaction five years in a row. Server/Waiteress

Aimbridge Hospitality Spring, TX

April 2025 to August 2025

• Guest Service: Welcome guests, answer questions about menu items, and make recommendations.

• Order Management: Accurately take and relay food and beverage orders to the kitchen using POS systems like MICROS.

• Service Delivery: Deliver food and drink orders promptly, ensuring proper presentation and temperature.

• Table Maintenance: Clear, sanitize, and reset tables according to hotel standards.

• Financial Transactions: Present accurate checks and process payments.

• Versatility: Depending on the hotel, duties may extend to banquet, room service, or bar service.

• Safety & Sanitation: Adhere to all health, safety, and hygiene standards Customer Service Representative

TTEC McAllen, TX

February 2022 to April 2024

● Handle complaints and billing disputes, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

● Open and maintain customer accounts and by recording account information.

● Recommend potential products or services to management by collecting customer information and analyzing customer needs.

● Manage large amounts of incoming calls.

Server

Hayashi Hibachi McAllen, TX

January 2021 to January 2022

● Served food and beverages promptly with focus attention with customers

● Worked with POS & CISCO system to place orders manage bills, and handle complimentary items

● Maintain a clean and orderly dining area for an enjoyable guest experience. Server

Kumori Sushi & Teppanyaki McAllen, TX

January 2020 to January 2021

● Taking customers orders and delivering food and beverages.

● Make menu reccomendations

● Answer questions and share additional information with restaurant patrons Education

G.E.D

San Diego School for Adults San Diego, CA

February 2015 to March 2017

Upper secondary education

Skills

Disinfectant cleaning chemicals Telemarketing Hotel cleaning experience Computer skills Upscale casual experience Floor care Active listening Restaurant experience Pet care Spanish- Fluent Restaurant cleaning experience Customer communication Communication skills Time management Client interaction via phone calls Cold calling Financial services Commercial cleaning Customer support Cash handling Serving English Self-directed learning Guest services Phone communication Writing skills Maintaining patient confidentiality Food service Food industry Clear language communication Teamwork Social media management Typing Clean workspace maintenance Social media platforms Bilingual Sales Bi-Lingual Guest relations Payments processing Fine dining experience Mobile devices English- Fluent Food handling Windows Organizational skills Store opening/closing procedures Cleaning Hospitality Animal behavior Casual dining experience Customer service Attention to detail Marketing POS & CISCO system Animal handling Bi-lingual POS systems Zoom Negotiation Mexican cuisine POS Basic math Customer Service Rep. Call center experience Microsoft Word Wine knowledge Achieving sales targets Problem solving abilities Sanitation Upselling Fraud Maintaining an organized workspace Grammar Experience Toast POS Critical thinking Janitorial experience Residential cleaning

Languages

Bilingual

Spanish

Certifications and Licenses

Food Handler Certification

Driver's License

ServSafe Food Handler Certification

ServSafe

TABC Certification

Additional Information

Authorized to work in the US for any employer

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