Certified Health Care Professional (CHCP) Candidate with Admin &
Resume:
Kenneth L. Heard
Houston, Texas
**************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented and dependable professional with over a decade of experience spanning customer service, executive assistance, security operations, and compliance-based testing services. Known for discretion, professionalism, and the ability to manage sensitive information while delivering excellent service.
CORE SKILLS
Customer Service & Client Relations
Executive & Administrative Support
Confidentiality & Compliance
Documentation & Record Management
Chain-of-Custody Procedures
Time Management & Organization
Professional Communication
Safety & Security Awareness
PROFESSIONAL EXPERIENCE
Drug Test Technician Houston, TX
2022 – Present
• Conduct urine drug screenings using strict chain-of-custody procedures
• Ensure accurate documentation and specimen handling
• Maintain confidentiality and regulatory compliance
• Provide professional customer service to donors
Executive Assistant The Kelvin Cosby Group LLC Houston, TX
2019 – 2022
• Provided administrative and operational support to executive leadership
• Managed scheduling, correspondence, and document preparation
• Handled confidential information with professionalism
• Assisted with client communications and project coordination
Security Officer Sunstates Security Houston, TX
2013 – 2019
• Maintained a safe and secure environment for clients and property
• Conducted patrols and monitored access points
• Responded to incidents and prepared detailed reports
• Delivered strong customer service while enforcing security protocols
Team Member Torchy’s Tacos Houston, TX
2011 – 2013
• Provided customer service in a fast-paced environment
• Assisted with food preparation and cleanliness standards
• Built teamwork and communication skills
EDUCATION
McKinley High School
Baton Rouge, Louisiana
2006 – 2010
ChCP HealthCare
2025 – Present
REFERENCES
Available upon request
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