Multilingual Pharmacy Technician with Externship Experience

Swetha Deshpande

San Jose, CA 510-***-**** **************@*****.***

Multilingual Certified Pharmacy Technician (CPhT) with hands-on externship experience in a high-volume pharmacy setting. Skilled in prescription processing, medication preparation, insurance adjudication, inventory management, patient profile maintenance, and pharmacy operations. Knowledgeable in pharmacy law, pharmaceutical calculations, medical terminology, HIPAA compliance, and medication safety. Recognized for strong customer service, communication, accuracy, and patient-focused care. Languages: English, Hindi, Telugu.

EDUCATION/CERTIFICATIONS

Registered Pharmacy Technician (RPhT) California Board of Pharmacy License in Progress

Certified Pharmacy Technician (CPhT) NHA ExCPT Certification #J3A5L4D2 Eff. 03/16/2026 Exp. 03/16/2028

Pharmacy Technician Program Stepful Online Completed 2026

BLS Provider (CPR & AED) American Heart Association Issued: 03/01/2026 Exp. 03/31/2028

Bachelor of Pharmacy Degree Acharya Nagarjuna University Nagarjuna Nagar, Andhra Pradesh., India 2010

CORE COMPETENCIES

Pharmacy Technician: Adjudication & Billing, Dosage Calculations, Pharmaceutical Calculations, Medication Storage & Safety, Pharmacy Law & HIPAA Compliance, Patient Profile Management, Prescription Data Entry, Inventory Management, Purchasing & Stock Control, Medical Terminology, Basic Pharmacology • Customer Service • Regulatory Compliance

Professional Skills: Communication, Customer Service, Problem Solving, Relationship Building, Attention to Detail, Critical Thinking, Time Management, Multitasking, Team Collaboration, Organization, Professionalism, Adaptability

Technical Skills: Electronic Medical Records (EMR/EHR), Pharmacy Management Systems, Microsoft Office Suite, Prescription Data Entry, Insurance Processing Systems

PROFESSIONAL EXPERIENCE

Pharmacy Technician Kaiser Permanente San Jose, CA Externship 2026

●Performed data entry and prescription processing using the EPiMS application.

●Assisted licensed pharmacist in verifying prescriptions for accuracy and patient safety.

●Filled and dispensed prescriptions accurately and efficiently.

●Used GSL application for coupling – organizing filled prescriptions into their respective cabinets.

●Performed Point of Sale (POS) duties including checking and processing prescriptions at the counter.

●Assisted patients with prescription pickup and verified patient information accurately.

●Offered and directed patients to pharmacist counseling when needed.

●Verified and documented patient allergy information to ensure medication safety.

●Investigated and resolved insurance rejections by identifying the reason for denial.

●Followed up on insurance claims to ensure proper billing and processing.

●Determined need for prior authorization (PA) and initiated the request process with the prescriber.

●Processed and managed refill requests for patients in a timely manner.

●Performed inventory management, restocking, and organizing of pharmacy supplies.

●Maintained patient confidentiality and adhered to HIPAA guidelines at all times.

Medical Assistant North Shore Medical Group Sydney, Australia Jan, 2015 - Jun, 2018

●Performed patient intake, obtained medical histories, and accurately recorded vital signs to support quality patient care and clinical decision-making.

●Assisted physicians and specialists during vascular procedures, including duplex ultrasounds and sclerotherapy injections, ensuring patient comfort and procedural efficiency.

●Educated patients on post-procedure care plans, treatment expectations, and proper use of compression garments to support recovery and adherence.

●Maintained accurate electronic patient records (EMR/EHR), updated patient documentation, and ensured confidentiality in compliance with healthcare standards.

●Prepared exam rooms, sterilized instruments, and maintained clinical supplies to promote infection control and patient safety.

●Coordinated scheduling, managed patient communication, and provided appointment reminders to support efficient clinic operations and positive patient experiences.

Contact this candidate