Administrative Assistant with DOT & HIPAA Expertise
Resume:
MIKIA
WILLIAMS
********@*****.***
Columbia, South Carolina
29203
Results-driven Administrative assistant with experience in case management, compliance. I extensive experience in healthcare, transportation, and regulatory environments. Experience in managing and reviewing 125+ DOT and Non-DOT cases daily, reviewing SAP documentation, providing case assessments alongside Substance Abuse Professionals, and maintaining HIPAA-compliant records. Proven success exceeding performance metrics while handling high-volume workloads, including 75+ customer calls daily. Skilled in Salesforce, Epic, data entry, documentation review, compliance monitoring, records management, and remote operations.
PROFESSIONAL SUMMARY
SKILLS
• Case Management
• DOT & Non-DOT Compliance
• SAP Documentation Review
• HIPAA Compliance
• Data Entry
• Salesforce
• Epic EHR
• Customer Service
• Regulatory Compliance
• Records Management
• Administrative Support
• Quality Assurance
• Research & Problem Resolution
• Microsoft Office
• Claims Review
• Workflow Coordination
• Professional Communication
CERTIFICATIONS
• TWIC Card
• CPR / First Aid / AED
University of South Carolina
Salkehatchie
Associate of Science: General
Studies
EDUCATION
Roadrunners Transport Solutions LLC - Owner Operator Columbia, SC • 04/2024 - Current
PETNET / Medical Delivery Services - Pharmaceutical Delivery Driver Columbia, SC • 04/2025 - 04/2026
American Substance Abuse Professionals, Inc. - Major Accounts Case Manager
Remote • 10/2023 - 01/2025
PROFESSIONAL EXPERIENCE
Manage daily transportation operations, scheduling, customer communications, logistics coordination, and documentation.
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• Maintain invoices, transportation records, and operational reporting. Ensure dependable service while meeting transportation and safety requirements.
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Delivered time-sensitive radioactive cancer medications and nuclear medicine products to healthcare facilities.
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Maintained chain-of-custody procedures and strict regulatory compliance requirements.
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Tracked, documented, and transported sensitive medical materials safely and accurately.
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Consistently met delivery deadlines while maintaining exceptional reliability and accuracy.
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Managed and reviewed 125+ DOT and Non-DOT substance abuse cases daily.
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Reviewed SAP evaluations, treatment documentation, return-to-duty requirements, and follow-up testing records.
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Provided case assessments and professional recommendations alongside Substance Abuse Professionals (SAPs).
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Maintained HIPAA-compliant records and detailed case documentation.
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Coordinated with employers, SAPs, treatment providers, and clients to facilitate case resolution.
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Consistently met or exceeded productivity, quality, and service-level metrics.
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Community Options, Inc. - Direct Support Professional Columbia, SC • 05/2018 - 02/2024
S3 Shared Service Solutions - Member Services Representative Remote • 07/2022 - 11/2023
Strategic Systems MyChart - Billing & EHR Specialist Remote • 03/2021 - 03/2022
• Maintained detailed client documentation and service records.
• Coordinated appointments, transportation, and support services. Provided compassionate client support while ensuring compliance with organizational standards.
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Handled 75+ customer calls daily while maintaining excellent service and accuracy.
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Processed account updates, documentation requests, and service transactions.
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• Researched and resolved customer concerns across multiple systems.
• Consistently met or exceeded performance and quality metrics. Processed healthcare billing, coding, and account information accurately.
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• Verified insurance information and resolved account discrepancies. Maintained electronic health records using Epic and Salesforce systems.
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