Gate Checker and Warehouse Associate Specialist

Saint Louis, USA • *********@*****.*** • 314-***-****

TANESHA JOHNSON

Gate Checker / Warehouse Associate

Gate Checker / Warehouse Associate skilled at catching documentation and shipment errors to prevent misdispatches and reduce rework. Brings extensive hands-on experience staging, auditing, and operating dock equipment to maintain throughput while upholding safety and compliance. Also experienced in call-center customer service and QA coaching, aiming to improve gate communication and customer satisfaction.

EMPLOYMENT HISTORY

GATE CHECKER / WAREHOUSE ASSOCIATE Jan 2025 – Present PepsiCo Saint Louis, MO

LABORER / WAREHOUSE ASSOCIATE Jan 2017 – Jan 2025

PeopleReady Saint Louis, MO

CUSTOMER SUPPORT SPECIALIST Apr 2015 – Jan 2017

Rose International

Performed quality checks on inbound/outbound freight, identifying 12+ documentation discrepancies for follow-up Audited shipments for accuracy and compliance, rejecting loads with damaged packaging or count mismatches Assisted with loading and unloading materials in a fast-paced environment to maintain throughput Supported warehouse picking and staging operations by operating dock equipment to move freight Maintained organized work areas and followed safety procedures to reduce hazards during shifts Inspected incoming trailers with handheld scanner and clipboard, flagging discrepancies for carriers Verified bills of lading and pallet counts at gate to prevent incorrect dispatches Operated electric pallet jack and dock-leveler to stage shipments, reducing internal transfer time Trained new gate staff on check-in procedures and safety checkpoints, shortening onboarding errors Created a paper checklist for high-volume days that improved documentation completeness on peak shifts Coordinated with carriers to reroute damaged shipments and arranged replacement pickups to avoid delivery delays Logged trailer arrival and departure times in WMS, reducing berth idle time through tighter scheduling Completed general warehouse duties including stocking, shipping/receiving, and cleaning Assisted with loading, unloading, and moving materials up to 75 lbs Performed quality checks and auditing tasks to ensure accuracy Operated equipment and supported machine operations Participated in event setup/teardown and various labor assignments Adapted quickly to different job sites and responsibilities Coordinated with dispatch to prioritize urgent orders, shortening customer lead times on rush shipments. Set up temporary staging areas for high-volume SKUs to accelerate pick times during sales events. Trained seasonal hires on proper pallet jack and forklift safety procedures to lower incident risk. Inspected incoming pallets for damage and recorded nonconformances in the quality log for audits. Loaded delivery trucks following manifest order, reducing route rework and missed shipments. Picked and packed customer orders using handheld scanners to cut shipping errors during peak shifts. Performed cycle counts and reconciled inventory discrepancies in the WMS to match physical stock. Audited customer calls daily using QA scorecards to identify compliance gaps and documentation errors Reviewed EOBs and payer notes to validate adjudication accuracy and flag documentation gaps Coached representatives one-on-one on HIPAA-compliant call documentation and professional tone Provided constructive feedback to agents to improve performance and customer interactions Built a ticketing feedback loop in the CRM to track agent remediation progress Compiled weekly Excel defect reports highlighting top error categories for leadership review Conducted root-cause analysis on recurring claim denials and recommended workflow corrections Identified operational trends and contributed to implementation of process improvements Designed targeted calibration sessions to align scoring standards and reduce variance SKILLS

Warehouse Operations, Shipping & Receiving, Quality Control & Auditing, Heavy Lifting, Equipment Operation, Fast-Paced Work Environments, Teamwork & Communication, Safety Awareness & Compliance, Process Improvement, Order Fulfillment, Shipping Documentation, Data Entry, Logistics Coordination, Inventory Management, Forklift Certification, Conflict Resolution, Time Management, Attention to Detail, Adaptability, Problem Solving, Leadership, Customer Service

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