Customer Service Professional Seeking Growth Opportunities
Resume:
Felicia King
Customer service Representative
Philadelphia, PA 19121
************@***.***
Customer Service Professional — seeking a challenging position, utilizing my organizational and management talents
Authorized to work in the US for any employer
Work Experience
Home health Aid
Maxium Health Care - Bala-Cynwyd, PA
August 2018 to Present
Inhouse home health aid Responsibilities
• Provides assistance to assigned consumers under supervision determined by the contracting facility; this may include:
• Bathing (tub, shower, bed bath)
• Oral hygiene care including denture care
• Shampoo/hair care
• Nail care; cleaning, filing
• Shaving
• Dressing and undressing
• Toileting activities, including use of bedpan, urinal, bedside commode
• Emptying Foley Catheter drainage bag
• Applying lotion
• Skin care
• Emptying and care of stoma appliances
• Positioning/turning
• Assisting with ambulation and transfer activities, including: Administrative Assistant/Customer Service Representative The Bettinger Company - Philadelphia, PA
February 2019 to April 2019
Telecommunications operations inbound call directory for 911 emergency room patients, and general public seeking directions, patients information, as well as professionals seeking specific transfer by request .Providing service for Main line health systems,ect. Customer Service Representative
Axion Healthcare - Blue Bell, PA
August 2018 to December 2018
inbound /out bound call center,call member discuss wellness/health questions vital screening . follow up on most recent visit for Annual wellness check up, confirm all date received verify with current Primary Physician. 100 call per day complete questions,fax, update account information. Customer service Representative
Sykes Incorporates
November 2014 to October 2016
Technical Support for Nikon Digital Cameras, Verified account information for all repair service. Assist customer with repair request. Obtain camera information from customer, basic trouble shooting technique. Obtain repair payments request. Tracking information, email customer with update, status reports, and general details of repairs. Registered Camera product, frim ware update, Manuel request etc.
Customer Service Representative
Alpine Access
November 2009 to May 2012
• In bound call center verified account information/ review and discuss current billing and past due account with card member exceptional interpersonal skills, verbal/written communications skills, and problem solving/decision making skills.
• Process payments, discuss annual percentage rate, lower if possible depending on card member agreement.
• Update Member communications and address and current phone numbers email's address, reset password and address pin issue for Client Services Team.
• Address promotional offer not fulfilled in a timely manner. Mail out name change forms and additional brochures for client services team whenever requested or needed.
• Prepare and maintain calls per hour according to company policy and procedures.
• Perform other duties as needed or assigned.
Customer service Contractor for several agency
December 2007 to November 2009
Assignment various as call center customer service representative
• Customer service associated. Group assurance, inbound call center, medical underwriting team. Provide excellent
Superior service in a high volume call center 70-100 incoming calls Nutrisystem Inc
December 2006 to December 2007
team including three, Sale teams, and Assisted customer set up profile for auto shipment Assist client with information about new products, food base choice, free sample request and order information, advise client shipping date and cancelations procedures, and tracking information as per request. During departmental downtimes for special projects including production tracking in Excel.
• Audited files for completion and accuracy prior to the Compliance team.
• Proposed recommendations on process improvements and implemented information that is in compliance, with company policy and procedures.
• proactively set up of case files which included utilization of Web Extender for contract information.
• Monitored, assist team lead with call handle time to assure meet daily goals for team.
• ensured proposal receipt within a once 48 hour timeframe and worked diligently to return proposals within a 24 hour
Customer Service & Documentation Specialist
October 1998 to October 2006
• prepared all commercial loan documentation, modification agreements, financing statements and amendments.
• Ordered pertinent collateral information and reviewed commercial credit request packages for accuracy and completeness.
• Responded to customer inquiries; processed payments and advances; monitored and tracked collateral as well as delinquencies.
• Collected and verified information for weekly committee meetings and prepared reports in Access; set-up and extensions of loans; Reviewed completed documentation packages for exceptions and input into Loan Accounting System.
• Troubleshooter - Liaison between the Officers and Customers. Liaison
American Red Cross
April 1994 to June 1998
04/1994-06/1998
Customer Services
• provided daily support to Director and Assistant Director of Business Services Schedule and set up blood drive inside company
• performed multiple complex and diverse administrative, secretarial and clerical tasks.
• Liaison for the Department, communicated with all levels within the Community and with company to assist employee to contribute blood drive according to policy and procedures. Disseminated information regarding travel policies and/or exceptions as required.
• Prepared internal Blood drives and work requests with regard to contracts maintained. Processed and tracked all request for blood drive in an Excel environment.
• Processed and schedule Blood appointments, check requests, and other internal or external requests and/Blood scheduled.
• Processed and/or distributed all mail, set-up and maintained accurate and complete files for employers blood drive on site.
• scheduled meetings, prepared travel arrangements, and maintained a variety of office equipment and various other assignments as required.
• Excellent interpersonal skills in a high paced environment with demonstrated problem solving and telephone skills.
Education
Associates in Business Administration
Community College of Philadelphia
1986
Skills
Customer Care, CSR, Customer Service, Call Center, Customer Support Assessments
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/pnw8qn6sdeg4tm9i Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Qualifications
• Provide high-level administrative support with excellent interpersonal and communication skills, handling information requests, manage and maintain call volume,
• Executes a variety of office administrative support to meat goals and explaining established policies and procedures in response to inquiries from a variety of sources, summarizing information to facilitate goals set by management and resolving problems within scope of position.
• Provides office operations support such as receiving calls-keeping systems, opening and reviewing incoming mail, and responding or directing inquiries to perform job duties.
• Maintains and learn all new procedure. Reports containing specialized or sensitive information with minimal direction.
• Learn new task, manuals, agendas and correspondence with all supporting documentation, requiring application of specialized knowledge of the assigned function. Implements new policies, procedures and practices impacted by decisions made by management at meetings and/or conferences.
• Computer skills in Microsoft Office Suite: MSWord, Excel, PowerPoint. Progressively responsible office worker with the ability to acquire the particular knowledge and skills Needed to perform the duties of the position to be filled
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