Kathi Cheung Multilingual Office & Customer Service professional

KATHI CHEUNG

**** ******** **. ******* ** *****

Cell: 832-***-****

**************@*****.***

OBJECTIVE

To obtain an office position with opportunity for responsibility and advancement

EXPERIENCE

08/24-04/26 Saks Fifth Avenue Houston, TX

Cosmetic Sales

Acknowledge customers in a friendly cosmetics retail sales.

Develop and implement business driving events to achieve department goals.

Handle cash and credit card transactions with accuracy and efficiency. Maintain balance cash drawers and receipts corresponding to accounting specifications.

01/11/19-04/12/24 Corebridge Financial Company(American General Life Insurance)

Customer Service Representative (Houston TX)

Working remote from home, handle high call volume customer calls of life insurance inquiries, billing and payment inquirie and service requests. Handle with quote, illustration, claim's and complaints submission and questions, assist language line speaker customers, ensure and fully verify security questions and documentation.

Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools, Including Connext, CCIV, AWD, Vantage, ALIP, Consumer Portal, FNOL, and all other necessary systems for processing and call handling.

Interface daily with internal partners in Billing, License Commission, New Business, Claim Department and Escalation Team, ensure the quality scores 95% services.

09/2016-11/2018 General Dynamics Information Technology

(Temporary employment) Houston, TX

Customer Service Representative

Responded to a large volume of telephone inquiries from consumers, medical reps, state agents, etc. in a courteous and professional manner. Administrative knowledge work with consumer to complete the application and enrollment process, handing and capability entered info into database.

Strong ability to present information and respond to appropriate questions effectively of Healthcare MarketPlace products.

07/2008-06/2016 National Commodities Houston, TX

Administration Assistant

Responsible for export documentation including bills of landing, letters of credit. Strong logistics and supply chain skills include transportation, scheduling, negotiating freight rates and prepare quotes for customers,

Coordination receivables and payable, processing invoices and checks, all inbound and outgoing mail and maintaining files. Switchboard operation. Vendor and customer relations and cost control.

05/2005-06/2008 Washington Mutual Bank Houston, TX

Teller and Bank Loan Consultant

Greeting customers and providing customer service, Processing transactions with accuracy and efficiency, Maintaining and balancing cash drawers. Identifying and offering banking products.

Responsible for selling, structuring and originating home loans directly with borrower, Enter application into automated underwriting systems and ensures smooth processing of applications to enhance customer satisfaction.

Determines the changes that can be made to the loan that will satisfy outstanding conditions but still provide value to the customer.

EDUCATION

08/2013-6/2015 Houston Community College Houston TX

Business Administration

Coursework: Managing and Leading in Business, Driving Business Opportunities, Principle of Finance, and Applied Marketing Strategies, Accounting, tax law.

12/2012-03/2013 St. Michael’s Learning Academy Houston, TX

Completed course of study for High School(GED Diploma of graduation)

09/2006 Champion Real Estate School Houston TX

Completed Real Estate salesperson courses(License inactive status)

08/2003 Leonard-Hawes Real Estate School Houston TX

Mortgage Lending and Closing Procedures

SKILLS,

Microsoft Office Outlook 2022, Microsoft Office Word 2022, Microsoft Office Excel 2022, Microsoft Office PowerPoint 2022, Access, Internet Application, Bookkeeping, Peachtree Pro. 6.0, Typing, 10-Key By Touch.

Languages: English, Mandarin, and Cantonese.

REFERENCES REFERENCE AVAILABLE UPON REQUEST.

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