Quality Assurance Specialist Resume Title

Hayley Frost

Quality Assurance Specialist

708-***-**** *************@*****.***

Greenfield, IN 46140

Experience

Quality Assurance Specialist, Inotiv

May 2023- Current

Manage compliance with regulatory requirements, including AAALAC, IACUC, USDA, and ISO 9001.

Review and approve complaint investigations and perform analysis to identify and communicate complaint trends using Trackwise by Salesforce

Apply vigorous problem-solving methodology where data suggests excessive process variation or inefficiency.

Manage the audit programs, including customer audits, supplier audits, internal audits, and unannounced regulatory audits.

Collaborate with Operations and other functional areas to address nonconformities and corrective actions.

Conduct quality training to ensure competency within Operations and support areas.

Lead teams to implement the QMS, including, but not limited to, the implementation of the deviation management process, change controls, document control, risk assessment, and change management process.

Veterinary Assistant, VCA Sugar Grove Animal Hospital

July 2022- May 2023

Gathered detailed patient histories from clients and accurately relayed information to the veterinarian.

Updated medical notes, treatment details, and client information in veterinary software systems.

Assisted the veterinarian during examinations and procedures, including safely restraining animals for blood draws, vaccinations, and injections.

Administered vaccines and aided in performing various medical treatments under veterinary supervision.

Filled prescriptions with precision, ensuring correct labeling, dosage instructions, and client knowledge.

Conducted follow-up calls to check on patient recovery, provide updates, and ensure continuity of care.

Communicated lab results, scheduled appointments, and addressed client questions with professionalism and clarity.

Collaborated closely with veterinarians, technicians, and support staff to maintain efficient clinic operations and high-quality patient care.

Study Technician, LabCorp

January 2020- July 2022

Collected, documented, and managed critical study data, including detailed animal observations, test material administration, clinical sample collection, and basic necropsy procedures.

Proficient in using Veeva Management for deviations

Performed post-life procedures and maintained accurate records in full compliance with SOPs, GLPs, and regulatory agency guidelines.

Monitored animal health and welfare daily to ensure adherence to the Animal Welfare Act and internal care standards.

Supported facility readiness and operational practices required for AAALAC accreditation and ongoing compliance.

Ensured proper handling, identification, and tracking of study animals to maintain data integrity and study accuracy.

Collaborated with research staff, veterinarians, and technicians to maintain high-quality study execution and animal care standards.

Education

Bachelor of Science, Zoology, Kentucky Wesleyan College

Certifications And Specialty Software

ISO 9001 Internal Auditor Training

Veeva

Trackwise by Salesforce

Skills

Cross-Functional Collaboration Data analysis Communication

Organization Problem-solving Adaptable

Process Improvement Root Cause Analysis Detail-oriented

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