Remote Customer Service Specialist with 5+ Years Experience

MITCHELLE KARASA

Customer Service Representative Remote Support Specialist

Harare, Zimbabwe +263-***-***-*** ***************@*****.*** PROFESSIONAL SUMMARY

Customer-focused professional with more than five years of experience serving clients in hospitality, tourism, and international cruise line environments. Recognized for strong communication skills, problem-solving ability, and delivering exceptional customer experiences. Experienced in handling high volumes of customer interactions, resolving concerns professionally, and working effectively within multicultural teams. Seeking a remote Customer Service Representative position where I can contribute excellent service, organization, and communication skills.

CORE SKILLS

• Customer Support • Complaint Resolution • Email & Phone Communication • Active Listening • Conflict Resolution • CRM Systems • Data Entry • Microsoft Office • Google Workspace • Team Collaboration • Time Management • Attention to Detail • Multitasking PROFESSIONAL EXPERIENCE

Assistant Server Carnival Cruise Line, USA Feb 2024 – Present

• Delivered exceptional service to up to 500 guests daily.

• Resolved guest concerns promptly and professionally.

• Maintained high customer satisfaction standards.

• Worked effectively in a fast-paced international environment. Waitress Hometown Grill and Bar, Harare Feb 2023 – May 2023

• Provided professional customer service and handled customer inquiries.

• Built positive relationships with repeat customers.

• Ensured prompt and accurate service.

Bartender & Waitress Real Casino, Harare Jul 2022 – May 2023

• Managed multiple customer requests simultaneously.

• Maintained a welcoming customer-focused environment.

• Resolved customer concerns efficiently.

Sous Chef & Waitress Taco Cabana, Harare Feb 2019 – Nov 2023

• Supported customer service operations in a busy environment.

• Handled customer feedback and special requests professionally. EDUCATION

Trust Academy – Topflight Executive Office Administration (2019–2021) King Solomon High School – Advanced Level (2017–2018) St Michael's Mission School – Ordinary Level (2014–2017) CERTIFICATIONS

• Food Safety and Hygiene Level 2

• Medical Certificate

• C1/D Visa

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs, Google Sheets, Zoom, Microsoft Teams, Email Management, Internet Research

LANGUAGES

English (Fluent) Shona (Native)

REFERENCES

Available upon request

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