Operations & Administrative Leadership
Resume:
Becky Broussard
Colorado Springs, CO 80911
******.*****@*****.***
Summary
Experienced office professional with a strong track record of improving operational efficiency through streamlined processes and proactive problem-solving. Skilled in project management, communication oversight, and organizational systems. Recognized for using sound judgment and a practical, results-driven approach to keep workflows simple, effective, and functional.
Caliber Collision: Office Manager – Colorado Springs, CO – February 2024 to present. Compliance & Operations Administrative Excellence Financial Management Leadership & Team Support
• Delivered exceptional customer service across all operational and administrative functions.
• Provided consistent support and feedback to team members to maintain performance and engagement.
• Ensured a smooth daily workflow through proactive task management and issue resolution.
• Scheduled customer appointments and managed communication to optimize service delivery.
• Collaborates with multiple departments daily to support operations and maintain workflow continuity.
• Managed full-cycle Accounts Receivable and Accounts Payable operations.
• Oversaw Payroll processing, ensuring accuracy and timeliness.
• Administered key Human Resources functions including onboarding and training of new employees.
• Verified and audited files for compliance, accuracy, and completeness.
• Identified and acknowledged outstanding credits and coordinated timely resolution.
• Reconciled monthly expenses to support accurate financial reporting.
• Posted invoices and maintained vendor records in accounting systems.
• Handled supply ordering and inventory management to support uninterrupted operations.
• Fostered a positive team culture by organizing regular check-ins and team-building activities.
• Successfully executed End-of-Month (EOM) processes, consistently supporting monthly sales ranging from $325,000 to
$475,000.
NSVRC; Veterinary Assistant – Colorado Springs, CO – August 2023 to February 2024
• Remain calm and effective in high-stress situations, ensuring quality care and safety.
• Communicate compassionately with patients’ families and appropriately triage their concerns.
• Accurately update patient charts with relevant history, signalment, and TPR (temperature, pulse, respiration).
• Safely restrain patients of all sizes and temperaments to facilitate exams and procedures.
• Assist the veterinarian during exams, treatments, and surgical procedures.
• Administer treatments in accordance with the approved treatment plan and estimates.
• Maintain and sterilize surgical instruments and medical equipment.
• Accurately dispense medications and provide proper dosage instructions.
• Review discharge instructions thoroughly with clients to ensure home care understanding.
• Manage inventory by stocking supplies and organizing new inventory deliveries. Skills
Office and Records Management. Advance Software Experience: Microsoft Suites. Project and Event Coordination. Financial Support. Data Handling. Organization and Team Management. Communication. Attention to Detail and Accuracy. Problem Solving and Adaptability. Customer Service. Teamwork and Leadership. Emotional Intelligence. Education
Bellevue West High School
High School Diploma
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