Experienced F&B Associate Seeking Bar & Guest Service Roles

Johnchris Rodrigues

+91-916******* ******************@*****.*** Mumbai

Summary

To work in a

competitive

environment which

provides opportunities

for professional

excellence that enhances

my personal skills and

talents Experienced

Food and Beverage

Associate with a strong

track record in

managing customer

inquiries, providing

excellent service, and

promoting a high level

of guest satisfaction.

Skilled in anticipating

guest needs and

effectively responding

to inquiries, with

excellent

communication and

interpersonal skills.

Committed to fostering

a positive and

welcoming environment

for guests and team

members alike.

Education:

Bachelor’s in Science:

2017-2020

Specialization: Food

and Beverage, Food

Production

Institute: Mumbai

University

GPA: 8.0/10

Higher Secondary

School:

2015-2017

Specialization: Arts

Institute: Mumbai

University Percentage:

52%

Languages:

English (Mother

tongue)

Konkani (fluent)

Hindi (fluent)

Marathi (fluent)

Professional Experience

Company: Grand Hyatt Mumbai Hotel & Residences

Designation: Waiter

Tenure: April 2026 to Present

Job Profile:

Successfully opened and operationalized three beach and pool bars, ensuring execution and exceptional customer experiences.

Assisted senior bartenders in managing bar operations, including cocktail preparation, inventory control, and customer interaction..

Maintained up-to-date knowledge of all hotel events, promotions, and discounts available for the pool and beach area, as well as other hotel facilities and services.

Greeted and served guest from a wide range of nationalities, providing warm, friendly and professional hospitality.

Maintaining and updating daily alcohol stock inventory records. Company: Fairmont The Palm

Designation: Bartender

Tenure: October 2024 – December 2024

Job Profile:

Successfully opened and operationalized three beach and pool bars, ensuring execution and exceptional customer experiences.

Assisted senior bartenders in managing bar operations, including cocktail preparation, inventory control, and customer interaction..

Maintained up-to-date knowledge of all hotel events, promotions, and discounts available for the pool and beach area, as well as other hotel facilities and services.

Greeted and served guest from a wide range of nationalities, providing warm, friendly and professional hospitality.

Maintaining and updating daily alcohol stock inventory records. Company: SOHO House Mumbai

Designation: Assistant Waiter

Tenure: October 2022 – October 2023

Job Profile:

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager.

Ensure adherence to quality expectations and standards to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, etc.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Take feedback from guests and implement necessary changes to improve guest experience.

Providing hospitality and attending multiple guests at hotel events on Weekends.

Monitor inventory levels, replenish stock as needed, and minimize waste to ensure uninterrupted service and cost-efficiency.

Company: Freelance

Designation: Bartender, Event coordinator

Tenure: January 2025 – March 2026

Job Profile:

Page 2 of 2

Skills:

Decision maker

Active Listening

Teamwork

Communication

Time Management

Leadership

Service Focused

Provide bartending services for private events and parties, including weddings, birthdays, and corporate events..

Ensure high-quality service and customer satisfaction by delivering drinks in a timely and professional manner.

Develop personalized and sophisticated drink that reflect guest preferences and complement event themes.

Company: Singapore Airlines

Designation: Customer Service Executive

Tenure: March 2021- November 2022

Job Profile:

Managed customer enquiries by ensuring timely responses to customer inquiries.

Served customers by providing accurate and helpful product and service information and effectively resolving any product or service problems they encountered.

Attracted potential customers by answering their product and service questions and providing them with additional information about other products and services that may have been of interest to them.

Internship

Company: Sahara Star Hotel

Designation: Food and Beverage Server

Tenure: April 2018 – September 2018

Location: India, Vile Parle

Maintained the bar by stocking it with necessary items before and during service hours to ensure efficient and timely service to guests.

Ensured the cleanliness, sanitation, and appearance of the bar area, creating a comfortable and inviting atmosphere for guests.

Promoted and maintained the highest level of service to all guests by anticipating their needs, responding effectively to inquiries, and providing a positive guest experience.

Course and Training

STWC: Vijayatilak Maritime Academy

INDOS NO; 24ZM1047

Theoretical knowledge in key subjects including basic ship structure, refrigeration and air conditioning, pumps, boilers, fuel and lubrication technology, Marine IC engines, Marine auxiliary machineries, naval architecture, and STCW.

Practical experience gained in laboratory settings, including machine and fitting work, arc welding, gas welding, refrigeration, basic firefighting, workshop training, and STCW certification.

Documents Doc. No. Issue Date Expiry date

Place of

Issue

National Seaman

Book/CDC

MUM5506 16 29-04-2024 28-04-2034 Mumbai

Passport V7291878 17-02-2022 16-02-2032 Mumbai

Indian Seafarer M34743511 03-06-2024 02-06-2034 Mumbai Computer Proficiency

MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet

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