Community Liaison and Operations Leader

JENNIFER BROWNING

Manchester, TN ***** 815-***-**** **********@*********.***

PROFESSIONAL SUMMARY

Organized, results-driven, and detail-oriented professional with extensive experience leading office operations, cross-functional teams, and client-facing support. Proven track record of aligning operational efficiency with business growth, optimizing workflows, and maximizing customer satisfaction. Adept at managing strategic vendor relationships, executing marketing initiatives, and utilizing financial and CRM systems to streamline corporate business processes.

KEY SKILLS & EXPERTISE

Leadership & Operations: Office & Administrative Management, Staff Coordination, Team Leadership, Process Improvement, Workflow Optimization

Client & Vendor Relations: Customer Service Excellence, Vendor Management, Conflict Resolution, Contract Review & Compliance

Business & Financial Systems: CRM & ERP Platforms, QuickBooks, Inventory Control, Procurement & Data Analysis

Marketing & Communications: Brand Awareness, Digital & Social Media Engagement, Event Planning, Collateral Design

PROFESSIONAL EXPERIENCE

Operations Assistant Nov 2025 – Present

Roscoe Brown – Tullahoma, TN

Manage complex scheduling, dispatching, debriefing, and billing operations for multi-specialty field technicians, plumbers, and electricians across fast-paced regional hubs.

Act as a central operational communications link, resolving customer and technical challenges across two separate office locations to maintain peak customer satisfaction metrics.

Facilitate swift equipment and service resolution by coordinating directly with parts vendors to verify product warranties and expedite critical materials procurement.

Manage high-volume inbound communications via phone, email, and call center dispatch platforms to ensure all client appointment backlogs are accurately maintained.

Maintain precise corporate record-keeping and deploy sound administrative decisions to drive repeat business, service excellence, and team operational alignment.

Sales Manager Oct 2023 – June 2025

Marubeni-Itochu Steel America – Nashville, TN

Directed and empowered an inside sales operations team within a high-volume distribution market, driving accountability and shifting team culture toward open communication and shared goals.

Aligned comprehensive sales strategies with day-to-day operational logistics, capturing revenue growth via data-informed market forecasting, inventory optimization, and targeted intelligence.

Controlled and evaluated strict risk mitigation limits, ensured purchase order/invoice compliance, and provided senior oversight on contract reviews and inventory accuracy validations.

Fostered long-term strategic partnerships with customers, external processing facilities, and manufacturing mills to optimize product fulfillment and production timelines.

Navigated complex regulatory landscapes, successfully explaining U.S. labor and Social Security parameters to an international supervisor to retain critical retiring veteran talent for post-retirement mentorship and structured knowledge transfer.

Resolved critical, time-sensitive off-site payroll challenges before strict corporate deadlines by executing proactive, multi-channel communication to protect internal trust and workforce stability.

Inside Sales Manager March 2021 – Oct 2023

Steel Summit – Murfreesboro, TN

Led high-level cross-functional communications spanning material suppliers, technical sales professionals, external customers, and corporate executive leadership to guarantee premium service execution.

Processed high-volume commercial quotes and sales orders with maximum accuracy, authorizing immediate logistic releases to fulfill strict time-sensitive customer delivery timelines.

Coordinated complex domestic and international inventory logistics, coordinating material flow directly from mills while optimizing shipping channels via vessels, barges, and tracking assets.

Surpassed top-line sales goals by harmonizing inventory asset distribution with active market demand and leveraging target cost analysis to maximize operational profit margins.

Headed foundational training programs and integrated modern marketing metrics into a traditional industrial services structure, significantly accelerating the onboarding timeline for new hires.

Note: Maintained targeted, short-term professional roles from January 2016 to June 2018 to remain actively engaged in the sector during a planned period of personal health recovery.

Customer Care Manager July 2018 – March 2021

101 Mobility – Naperville, IL

Launched and scaled daily business operations for a newly established franchise territory, managing comprehensive showroom logistics, vendor procurement, and full-cycle inventory controls.

Administered all accounting workflows, executing accounts receivable, accounts payable, and regular financial reporting functions utilizing QuickBooks.

Leveraged core CRM structures to onboard clients, coordinate custom order entries, structure invoices, and secure dedicated long-term post-sale customer engagement.

Designed local marketing initiatives, creating and publishing client installation highlights and educational campaigns across social channels to maximize brand awareness and lead generation.

Marketing & Sales Coordinator Executive Staff Support March 2003 – Dec 2015

LEECO Steel, LLC. – Lisle, IL

Spearheaded comprehensive corporate marketing frameworks under the guidance of the Vice President of Sales, managing a cross-branch digital presence, procurement budgets, and executive support.

Generated an immediate 600% increase in digital channel revenue within 12 months by conceptualizing, designing, and launching an updated corporate web architecture.

Captured a consistent pipeline of 15 to 20 qualified daily inbound sales inquiries by deploying structured pay-per-click (PPC) digital advertising campaigns.

Engineered a scalable internal e-commerce distribution portal across 10 commercial branches, standardizing brand uniformity, marketing material accessibility, and promotional asset inventory.

Coordinated logistics for large-scale corporate events, including annual cross-branch stakeholder meetings, executive travel frameworks, and client engagement galas while maximizing budget targets.

EDUCATION & CREDENTIALS

Master’s Coursework in Business Columbia Southern University Orange Beach, AL

Bachelor of Science in Marketing Bellevue University Bellevue, NE

Associate of Arts (General Studies) Joliet Junior College Joliet, IL

Professional Memberships: Phi Theta Kappa Honor Society Association of Women in the Metals Industries

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