Logistics and Support Specialist with 10+ Years Experience

Saijel Desai

Address: **** ********** ***, ********, ** 37363

Phone: [423-***-****]

Email: [*******@*****.***]

Summary

Resourceful and detail-oriented professional with over 10 years of diverse experience in customer service, inventory management, and technical support. Adept at working independently and collaboratively, with strong organizational and communication skills. Demonstrated ability to quickly learn new systems and facilitate training for peers. Seeking a career change to expand professional growth opportunities.

Work Experience

Truist Bank (Part time)

2026-present

Experience with cash handling and banking systems.

Looking for Full Time position.

T-Mobile, Customer Service Expert

2020–2025 Chattanooga, TN

Assisted and resolved customer inquiries related to billing, account issues, and general concerns.

Utilized Microsoft Excel, Word, and PowerPoint for daily tasks and reporting.

Participated in the company’s Learning & Development program, facilitating workshops and teaching PowerPoint sessions to upskill colleagues and supporting career advancement.

Ran accurate and daily reports of customers accounts and put them in an excel spreadsheet for easy read.

Library Student Assistant – Service Desk & Technical Services(College Student)

2017–2019

Assisted patrons with computer, copier, and printer issues in public and classroom settings.

Answered Student Tech Support phone line and provided solutions for technological concerns.

Collected and reported daily statistics on patron services.

Reported technology issues to appropriate library staff for resolution.

Intermediate proficiency with Windows OS and Microsoft Office Suite (Word, Excel, PowerPoint).

Familiar with Apple computers, iPads, mobile devices, and various web browsers.

Demonstrated strong attention to detail, ability to work independently or as part of a team.

Experienced in correct filing procedures and knowing when to ask questions to clarify tasks.

Reason for leaving: While attending College had to drop out due to medical reasons.

Maurice Sporting Goods Canada, Shipper/Receiver

2012–2014 Canada

Received deliveries, offloaded goods using hand pumps, and organized inventory in the stock area.

Processed shipping paperwork and ensured accurate computer entry for all shipments.

Prepared outgoing goods with required documentation and loaded trucks using electric hand trucks.

Reason for leaving: Emigrated to the US at end of 2014

Walmart Canada, Stocker/Receiver/claims rep

2009–2011 Canada

Stocked grocery shelves and managed receiving deliveries during overnight shifts (11 PM–7 AM, Tuesday–Saturday).

Completed inventory paperwork using Excel spreadsheets.

Operated hand trucks for loading and unloading goods from trucks.

Was responsible for accurately filing claims paperwork correctly and in a timely manner.

Reason for leaving: Sought daytime hours due to challenging bus travel schedules

Additional Experience

Cash handling experience – Part-time gas station attendant.

Skills

Customer service and conflict resolution

Inventory control and shipping/receiving

Technical support (computers, printers, copiers, mobile devices)

Microsoft Office Suite (Word, Excel, PowerPoint)

Data entry and reporting

Teamwork and independent work capability

Attention to detail and organizational skills

Training and facilitation experience

Volunteer Work

Sleep in Heavenly Peace – Built beds for underprivileged children (2 years)

References

Available upon request.

Contact this candidate