Administrative & Customer Support Specialist

DERRICK MUGENYI

** ****** *****, **** ***, BILLERICA, MA

Phone: 978-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with extensive experience in office management, data entry, records maintenance, scheduling, customer support, and document management. Proficient in Microsoft Office Suite, database management, report preparation, and administrative operations. Recognized for accuracy, organization, professionalism, and the ability to work independently while managing multiple priorities. Seeking a remote Data Entry, Administrative Assistant, Virtual Assistant, or Customer Support position. CORE COMPETENCIES

• Data Entry & Database Management

• Microsoft Excel & Word

• Records Management

• Administrative Support

• Calendar & Schedule Management

• Customer Service

• Document Preparation

• Filing Systems

• Research & Data Collection

• Email & Correspondence Management

• Report Writing

• Strong Attention to Detail

• Problem Solving

• Organization and time Management skills

PROFESSIONAL EXPERIENCE

HHA/CNA/SCHEDULER

Embrace Homecare Watertown, MA.

2024 – Present

• Maintain accurate client records and documentation.

• Coordinate schedules, appointments, and transportation arrangements.

• Ensure confidentiality of sensitive client information.

• Complete daily reports and update client records as required.

• Demonstrate strong organizational and communication skills while managing multiple responsibilities.

Customer Service Agent

International Shoppes Boston, MA

January 2021 – December 2023

• Updated and maintained customer information within company databases.

• Assisted customers with billing inquiries, product concerns, and service requests.

• Entered and verified customer records with a high degree of accuracy.

• Documented customer interactions and resolved issues efficiently.

• Built positive customer relationships through professional communication and problem-solving.

Office Manager

Time Critical Deliveries Boston, MA

July 2017 – November 2021

• Managed executive calendars, schedules, and appointments.

• Created reports, presentations, spreadsheets, and office documentation.

• Maintained filing systems and company records.

• Coordinated office operations and administrative procedures.

• Assisted with budgeting, expense tracking, and recordkeeping.

• Recruited, trained, and onboarded new staff members.

• Managed special projects requiring data collection, analysis, and reporting. Customer Service Agent

L’Occitane En Provence Chelsea, MA

January 2018 – December 2020

• Maintained customer records and updated account information.

• Assisted customers with product inquiries and service concerns.

• Processed documentation and administrative tasks.

• Supported daily operations while maintaining accurate records. Front Desk Receptionist

Barbara Photography Kampala, Uganda

January 2008 – December 2009

• Scheduled appointments and managed customer records.

• Prepared invoices and maintained administrative files.

• Assisted with recruitment and office administration.

• Coordinated communication with vendors and clients. RESEARCH EXPERIENCE

Research Assistant

United Nations Office on Drugs and Crime (UNODC) Vienna, Austria 2007

• Conducted research, interviews, and data collection across multiple sources.

• Prepared and submitted a comprehensive 150-page analytical report.

• Organized and analyzed information related to crime trends in East Africa.

• Developed policy recommendations based on research findings.

• Maintained detailed records and documentation throughout the project. EDUCATION

Bachelor of Laws (LL.B.) Uganda Christian University Bachelor of Arts in Communication Makerere University TECHNICAL SKILLS

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft PowerPoint

• Google Docs

• Google Sheets

• Data Entry Systems

• Email Management

• Internet Research

• PDF Editing and Document Management

DERRICK MUGENYI

Phone: 978-***-****

Email: *********@*****.***

PROFESSIONAL REFERENCES

Emmanuel Kwizeera

Job Title: Supervisor

Company: Time Critical

Phone Number: 774-***-****

Email Address; ****@************.***

Relationship: Former Supervisor

DESIRE BUKENYA

Job Title: MANAGER

Company: EMBRACE HOMECARE

Phone Number: 571-***-****

Email Address: ******@***************.***

Relationship: Former Manager

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