Multilingual Customer Service Specialist
Resume:
AMANDINE MANDZENPOH PECHULANO
CUSTOMER SERVICE REPRESENTATIVE
************@*****.*** 651-***-****
**** ****** **** * *** 205, Lake Elmo, Minnesota 55042 US Status: Green Card Holder
Professional Summary
Dedicated and professional Customer Service Representative with experience providing exceptional support to customers across various channels. Fluent in both English and French, with the ability to handle diverse customer inquiries and resolve issues effectively. Skilled in maintaining positive relationships with customers, improving satisfaction, and ensuring repeat business.
Skills
• Bilingual Communication: Fluent in English and French (spoken and written).
• Customer Support: Proficient in troubleshooting issues, providing solutions, and offering proactivesupport.
• Conflict Resolution: Skilled at diffusing difficult situations and maintaining customer satisfaction.
• CRM Software: Experience with Salesforce, Zendesk, Freshdesk, and Five9.
• Active Listening: Able to understand and address customer needs and concerns quickly andprofessionally.
• Time Management: Efficient at handling multiple customer cases simultaneously whilemaintaining quality service.
Professional Experience
Patient Support Representative
VX Insight Silver Spring, MD 2024 – Present
• Assisted customers in both English and French across phone, email, and live chat platforms.
• Resolved complex inquiries and managed customer complaints.
• Trained new employees and utilized CRM software for documentation. Customer Service Representative eBay
Call Center Dallas, TX 2022 – 2024
• Delivered support for French-speaking clients regarding orders and returns.
• Met customer service KPIs and handled high-volume calls.
• Collaborated with product and sales teams to improve service. Education
High School Diploma
Saint Michael, Bamenda, Cameroon Graduated 2012
Languages
• English: Fluent
• French: Fluent (Written and Spoken)
Personal Information
Date of Birth: 12/04/1995
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