Bilingual Customer Service Representative

Isabella Fabiano-Grossi

336-***-**** ********@***.*** LinkedIn

EDUCATION

University of North Carolina at Chapel Hill Chapel Hill, NC ? May 2026

B.A. in Political Science B.A. in Hispanic Linguistics? GPA: 3.8

?

SKILLS

Languages: English (Native/Fluent), Spanish (Native/Fluent), French (Fluent)

Technical Skills: R Statistical Computing, Legal Translation, Clinical Interpretation, Excel, Tableau

WORK EXPERIENCE

Bilingual Legal Assistant Huggins Law Firm? May 2025 - December 2025

Greensboro, NC?

Managed workflows for 70+ active cases by leveraging cloud-based project management tools to track

case progress, and managed court documents to improve operational efficiency by 50%.

Performed targeted legal research to support defense strategies; led client acquisition and intake by

pitching legal services, managing billing operations, and driving revenue growth through bilingual

communication.

Clinical Interpreter Student Health Action Coalition (SHAC)? February 2025 - Present

Chapel Hill, NC

Translated for patients alongside the clinic?s medical team, social needs, nursing, and all other teams to

ensure effective communication between patients and healthcare providers.

Collaborated with fellow interpreters to provide Spanish-English interpretation, seeking to expand access to

care for underserved communities in Chapel Hill and address language barriers in healthcare settings.

LEADERSHIP EXPERIENCE & INVOLVEMENT

Gray for Glioblastoma UNC? October 2024 - May 2026

President?

Co-led fundraising and run awareness campaigns for glioblastoma research in collaboration with the national

GfG chapter.

Organized events and campus outreach to expand UNC Chapter and managed over $2,000 semesterly

budget.

Semillas de Unidad (Seeds of Unity)? September 2022 - May 2026

Charlas Coordinator

Guided weekly Spanish conversations with 20+ club members to help improve linguistic proficiency.

Held monthly outings around Chapel Hill in restaurants with various Latin cuisines to promote new cultural

and linguistic experiences.

The Policy Network? ? ? ? ? ? ? ? ? November 2023 - May 2026

Club Member ? ? ? ? ? ? ? ? ? ?

? Co-edited Healthcare Sector policy brief. Conducted research with other members and drafted policy

recommendations for publication.

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