Certified Medical Assistant with 10+ Years Experience

Erin Johnson

Mulino, OR ***** 503-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Certified Medical Assistant with 10+ years of experience supporting outpatient clinical teams and medical office operations. Strong background in patient scheduling, EHR documentation, insurance verification, prior authorizations, referral coordination, patient communication, and front-office support. Known for accuracy, HIPAA compliance, workflow efficiency, and professional patient service in fast-paced settings.

CORE SKILLS

Epic and EHR Systems • Patient Scheduling • Insurance Verification • Prior Authorizations • Referral Coordination • Patient Intake and Registration • Phone Triage • Medication Refills • Vital Signs • Patient Education • HIPAA Compliance • Telehealth Support • Data Entry • Microsoft Office • Google Workspace

PROFESSIONAL EXPERIENCE

Certified Medical Assistant Columbia Pain Management, Milwaukie, OR Oct 2019 – Jul 2021

• Managed high-volume calls, messages, scheduling, and patient check-in/check-out.

• Documented patient information accurately in EHR systems and maintained HIPAA compliance.

• Verified insurance eligibility, coordinated referrals, and provided clear follow-up instructions.

• Supported providers with administrative and clinical workflow needs, including vital signs. Certified Medical Assistant Legacy Health, West Linn, OR Nov 2015 – Oct 2019

• Communicated test results to patients under provider direction and processed medication refill requests.

• Submitted and tracked prior authorizations for medications and imaging.

• Worked with pharmacies, imaging centers, and insurers to resolve authorization and coverage issues. Medical Assistant Ben Pataroque, MD, Tualatin, OR Jun 2010 – Nov 2015

• Prepared exam rooms, collected vital signs, performed basic lab tasks, and administered medications under direction.

• Scheduled appointments, verified insurance, coordinated referrals, and supported front-desk operations. ADDITIONAL EXPERIENCE

Family Business Administrative Support 2021 – 2025

• Managed scheduling, communications, documentation, and day-to-day administrative operations. EDUCATION CERTIFICATIONS

Medical Assisting, Technical Program Certified CPR / AED Certification Anthem College, Beaverton, OR. BLS Certification

● High School Diploma

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