Customer Service Specialist with Strong Communication Skills

Nina Regules

Tacoma, WA ***** 253-***-**** ***********@*****.***

Education

Expected in 06/2024

Wave Online School - Online.

Honoree of 4.0 student.

Honor Roll [Semester 1 and 2. Freshman Year and Sophomore Year. ]

3.7 GPA

Extracurricular Activities: Soccer, basketball and run track.

Elected Captain of Lincoln High School Varsity Soccer Team.

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Policy and Procedure Adherence

Skilled in Communication.

Information Updates

Issue Resolution

Research

Data Management

Outgoing personality

Work History

Costumer Service, 05/2023 - Current

Kentucky Fried Chicken – Tacoma, WA

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records.

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