Operations and Customer Support Specialist for Aviation & Healthcare

DIANA ALEXANDER 972-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused and results-driven professional with extensive experience in high-pressure, fast-paced environments supporting both customers and team members. Proven ability to communicate effectively, resolve issues, and coordinate operations while maintaining safety and efficiency. Strong background in aviation ground support and healthcare service roles, bringing a unique blend of operational knowledge and people-centered service. Seeking to contribute to American Airlines as an Advisor in the Team Member Service Center by enhancing employee experience and operational support.

KEY SKILLS

• Customer Service Excellence • Team Member Support & Engagement • Conflict Resolution & Problem Solving • Strong Verbal & Written Communication • Time Management & Multitasking • Leadership & Team Collaboration • Training & Onboarding Support • Operational Coordination • Attention to Detail • Adaptability in Fast-Paced Environments • Microsoft Office & Computer Systems

PROFESSIONAL EXPERIENCE

Phlebotomy Specialist Path Advantage • Provided direct patient care in a fast-paced clinical environment • Communicated effectively with patients to ensure comfort and understanding • Performed venipunctures and specimen collection with precision • Maintained strict attention to detail and compliance standards

Specialist, Envoy Support Services Envoy • Demonstrated leadership by supporting team members and assisting with training • Coordinated daily communication with tower and operational teams • Performed aircraft start-up and shutdown procedures (GPU operations) • Transported and positioned aircraft for Envoy, SkyWest, Mesa, and American Airlines • Conducted aircraft security inspections (interior and exterior) • Supervised ramp operations and ensured safety compliance • Operated heavy equipment efficiently in a high-risk environment • Delivered strong time management and multitasking performance • Supported jet bridge operations and maintained high customer service standards

Fleet Service Clerk Envoy • Managed inbound ramp operations and aircraft servicing • Conducted cabin cleaning and baggage handling tasks efficiently • Operated ramp equipment safely and effectively • Delivered consistent customer service in time-sensitive situations

Phlebotomist Carter Blood Care • Greeted, registered, and screened donors with professionalism • Monitored patient vitals and maintained accurate records • Assisted with mobile blood drives and transportation logistics • Delivered excellent customer care and donor support

Environmental Technician Miami Valley Hospital • Maintained sanitation standards in healthcare environments • Supported overall patient safety and operational efficiency

Phlebotomist Community Blood Center • Provided patient screening and blood collection services • Monitored donor safety and ensured compliance protocols • Delivered high-level customer service and patient care

Medical Assistant Providence Women’s Health Care • Collected patient vitals and medical history • Assisted with procedures, injections, and specimen collection • Supported in-office surgeries and patient care operations

Team Lead / Senior Phlebotomist CSL Plasma Services • Led team operations and supported staff development • Managed patient documentation and transaction processing • Set up and operated plasmapheresis equipment • Delivered strong customer service and patient communication

KEY ACHIEVEMENTS

• Recognized for strong leadership and team support in aviation operations • Successfully trained and onboarded new employees in high-pressure environments • Maintained high customer satisfaction through effective communication and service • Demonstrated ability to adapt between healthcare and aviation industries seamlessly

EDUCATION & CERTIFICATIONS

Certificate of Completion Texas School of Phlebotomy Phlebotomy Technician Training

Medical Assistant Certification Career Employment Consulting

Bauder College

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