Operations & Customer Care Professional with Leadership Experience

Mary LeBarge

Lost Nation, IA *****

Cell Phone: 563-***-**** maryleb03eyahoo.com

Skills: 45 WPM, 10,200 Key Strokes, Customer Service, MultiLine Phone, Typing, Data Entry, Reporting, Organized, Efficient, Responsible, Analyst, Good Communicator, Coaching and development, DOT Compliance, Logistics

Systems: Microsoft Office, Powerpoint, IEX TotalView, Outlook Scheduling, Internet, Platform Science, GPS Tracking, DOT regulations and compliance

February 2026 – May 2026 US Xpress Maquoketa, IA

Transportation Manager

Lead the start up of the carrier coming onto dedicated customer site

Managed a team of 2 logistic supervisors and 25-30 CDL truck drivers in a customer-facing environment on a hand unload account across 10+ states.

Met metric goals for driver retention and on time delivery for product

Colaborated with upper management on ideas to further build driver fleet, maintain goals and continue to build customer trust to build more business.

October 2019 – February 2026 Schneider National Maquoketa, IA

October 2022 – February 2026

Driver Team Lead

Continued doing all the below with an added driver count ranging from 36-50.

Added additional responsibilities for driver coaching/training i.e. safety issues, HOS compliance, and other company policies

Dispatch driver deliveries across multiple states in the Midwest

October 2019 – October 2022

Operations Representative II

•Work with a team of 26-32 drivers on a Dedicated account

•Schedule truck maintenance and driver physicals. Schedule pick up appointments with multiple vendors. In a timely manner and by the due dates.

•Answer phones and assist drivers with any questions or concerns; regarding their loads and varies tasks.

•Work closely with in house customer to ensure delivery appointments are on track for on time delivery. Communicate any delays as they come up.

August 2010- October 2019 RK Dixon Davenport, IA

Jan 2017 – Oct 2019

Customer Care Center Supervisor

•Added 5 people from Supply group to my team, total team members 10

•Vet orders for toner, to ensure sending toners based off of usage and not overstocking the customer

•Combined processes to bring the Supply team and Dispatch team together in what they do

•Make decisions on customer sales invoice credits / process the void and credit

•Run stats daily to show entire team where we are at for Supply Budget and Phone stats

•Hire new supply team members has needed and train

2013 – January 2017

Service Resource Supervisor

•Work directly with the service managers and VP of service to meet the needs and goals of the department.

•Run reporting for the managers and sales reps as needed

•Manage a team of 3 dispatchers and 2 help desk analysts.

•Assist with technician and warehouse with annual inventories

•Coordinate our yearly service appreciation dinner and other outings for the department

•Apparel orders for the service and sales teams

•Make decisions on customer service credits / process the void and credit

•Involved with Xerox on coding changes, to bring our system up to compliance

•Hire new dispatchers as needed and train

•Operations system data entry - setting up new customers, equipment, contracts and updating records

December 2010 – 2013

Dispatcher

•Assign service calls to technicians based on call availability, location, and equipment.

•Work with the service technicians on any needs they may have regarding their service calls

•Use multiple screens and programs

•Invoicing of service calls

•Assist technicians for 9 different branches throughout Iowa and Illinois

•Placed Service and Supply calls for customers or any other request

August 2010 – December 2010

Front Desk Reception

•Answered incoming calls from customers to fill supply orders or create service calls

•Assisted walk ins with information

•Gave information to internal co-workers as needed

August 2009- August 2010 Dohrn Transfer Company Rock Island, IL

Customer Service

Started in August 2009 through Sedona Staffing I was hired by the company in December of 2009.

•Responsible for tracing, tracking and answering customers questions, regarding freight. Give ETA's by calling dispatchers and other terminals. Assist with locating missing freight and getting corrected BOL's by gathering the basic information and giving to correct departments for further follow up. Putting in customer pick up request via phone calls and emails into the customer service website.

May 2008 - August 2009 AT&T Wireless Davenport, IA

June 2008 – August 2009

Workforce Operations Administrative Assistant

•Using different applications and processes for the scheduling of CSRs, monitoring CSR's actions real time, and the handling of the call center call volume. Completing reports using Microsoft Excel and Word. Answering calls from customer service agents and team managers. Handling their needs in a professional show you care manner using great customer service skills. Manager: Matt Onken

May 2008-June 2008

Customer Service Representative Training

•Assist wireless customer with questions regarding bills, devices, outages or any other needs. Manager: Mary Solberg

Education 1998 Scott Community College Davenport, IA * GED

Contact this candidate