Customer Experience & Travel Operations Specialist

HERISHA CHALMERS

+1-786-***-**** *************@*****.*** Dallas, TX 75203 Yes

PROFESSIONAL SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Hospitality Zendesk Fashion styling Customer Personalization Flexibility Travel planning VPN Phone and Email Etiquette Performance reviews Communication skills Luxury apparel Photography direction Social media promotion Brand awareness Social media marketing Trend analysis Team collaboration

EXPERIENCE

REMOTE ESCALATION SUPERVISOR, Miami, FL

Getaroom Online Travel Agency, August 2017-Present

• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.

• Kept accurate records of customer interactions to be used for training, quality assurance and future reference.

• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

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• Received over 75 escalated calls per day from third-party vendors. Developed strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.

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• Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.

• Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.

• Negotiated competitive rates with vendors, achieving cost savings for corporate clients.

• Increased client satisfaction by providing personalized and efficient corporate travel planning services. Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.

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• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.

• Set up flights, hotels, and ground transportation for individuals and groups.

• Arranged travel accommodations for groups, couples, executives, and special needs clients. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

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Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

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• Conducted market research to investigate potential new travel destinations. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

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• Assisted clients with flight changes and cancellations to minimize travel disruptions. FASHION STYLIST, United States

BCBGMAXAZRIA, February 2012-April 2017

Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.

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• Conducted thorough trend research to provide clients with up-to-date fashion advice and style guidance.

• Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores. Collaborated with photographers, models, and designers to create visually captivating editorials for various publications.

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• Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces. Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.

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Established long-lasting relationships with top-tier vendors while negotiating favorable contracts for clients' benefit.

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Maintained a professional online presence by consistently updating personal website, portfolio, and social media channels with relevant content and engaging visuals.

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Mentored junior stylists to improve their skills and knowledge of the fashion industry while fostering a supportive team environment.

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Enhanced brand visibility through successful collaborations with influencers, achieving wider audience reach for clients' products or services.

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• Worked closely with vendors to secure garments, accessories and props for styling projects.

• Produced and updated detailed inventory reports to document all items in wardrobe.

• Assisted in styling of shoots for print and television advertisements.

• Managed wardrobe and accessory collections, keeping items in pristine condition.

• Coordinated with design teams to develop custom pieces for unique styling opportunities.

• Researched current fashion trends to create on-trend looks for editorial and commercial projects.

• Designed creative concepts and styling direction for fashion shows.

• Collaborated with photographers and designers to create innovative and visually appealing looks. EDUCATION

BACHELOR OF ARTS IN MASS COMMUNICATIONS, TX

Prairie View A & M University, May 2013

BACHELOR OF ARTS IN BEHAVORIAL SCIENCE

Ashford University

PERSONAL INFORMATION

Willing To Relocate: Anywhere

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