Bilingual remote Customer support specialist

ISELA RIVERA

**** ******* ** ********, ** ***** 346-***-**** *****.********@*******.***

OBJECTIVE

To obtain a position in the office and sales industry by utilizing my excellent analytical skills, problem solving techniques, and communications experience. EXPERIENCE

01/2025 – Current CSR, Ansafone

● Answer phones and transfer phone calls to correct department

● Assistant customers with issues and concerns

● Update customer information and document files

● Set in person and / or over the phone appointments 10/2023 – 01/2025 CSA, Frontline

● Maintains and creates logs, reports, records, and files.

● Use internal systems to manage accounts, process claims, and update records.

● Online Buyer

● Navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards.

01/2021 – 06/2023 PSR, Continuum global solutions

● Manage a high volume of inbound and outbound calls, emails, and chat inquiries in a fast-paced environment

● Engage customers in collections-related conversations with professionalism, empathy, and a solutions-focused approach

● Update customer information and document files

● Payment processing and resolving billing discrepancies. ISELA RIVERA

SKILLS

● Excellent written & oral

communication skills ·

Quickbooks

● Proficient in Microsoft Office

and Internet research

● Bilingual: fluent in English and

Spanish

EDUCATION

● Sam Rayburn High School,

High School Diploma,

Graduated 06/2013

● Post University,

Associates of Science -

Accounting,

10/2025 - 06/2031

Contact this candidate