Motivated Work-From-Home Customer Service Pro

DAVID T. BARR, Customer Service Representative

SUMMARY

WORK EXPERIENCE

**/**** — 04/2023

EDUCATION

**/**** — 05/1993

SKILLS

Blairsville, 724-***-****, ************@*****.***

Experienced Field Operations Supervisor with 18 years of leadership in

customer service and operations management. Proven ability to direct teams,

manage workforce planning, and oversee high volumes of service requests

(100-300 monthly) with strong on-time performance. Skilled in KP! monitoring,

process improvement, and escalating complex customer issues. Eager to

leverage extensive experience in service delivery and team development to

excel as a Customer Service Representative.

Field Operations Supervisor Greensburg Pennsylvania

Verizon

e Provided operational leadership across a multi-county territory, ensuring

consistent service delivery and performance standards.

e Directed and developed teams of up to 60 employees.

e Managed workforce planning, scheduling, and workload distribution.

e Oversaw 100-300 monthly service requests, maintaining strong on-time

performance.

e Monitored key performance indicators (KPIs) including productivity, service

levels, and quality metrics.

e Served as escalation leader for complex operational and customer issues.

e Coordinated cross-functional communication with dispatch and leadership

teams.

e Led process improvement and infrastructure initiatives to enhance operational

efficiency.

e Maintained strict compliance with safety and operational standards.

Edinboro University of Pennsylvania Edinboro Pennsylvania

Bachelor of Arts, Criminal Justice

Customer Operations Management _— Project Coordination

KPI & Performance Management Workforce Planning

Process Improvement Service Delivery Leadership

Team Development Escalation Resolution

Cross-Functional Collaboration

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