Operations Leader with Hospitality & Retail Expertise

Lisa Allen

Phone: 979-***-****

Email: ****.********@*****.***

Professional Summary

Experienced manager with a strong background in hospitality and retail operations. Skilled in leadership, budgeting, revenue growth, and employee development. Proven ability to lead teams, improve operational efficiency, and deliver excellent customer service. Core Skills

- Leadership

- Budgeting & Financial Management

- Revenue Growth Strategies

- Team Leadership & Employee Development

Work Experience

General Manager - Best Western (01/2016 – 03/2026)

- Oversaw daily hotel operations, staff management, and guest satisfaction.

- Managed budgets, revenue, and performance metrics.

- Implemented strategies to increase occupancy and revenue.

- Led and developed team members to improve performance and retention. Customer Service Manager (CSM) / Department Manager - Walmart (11/2003 – 04/2011)

- Supervised front-end operations and department staff.

- Ensured high levels of customer satisfaction and issue resolution.

- Managed inventory, merchandising, and scheduling.

- Trained and led employees to meet company standards.

Contact this candidate