IT Support & Systems Specialist with M365 Expertise

Jose Lira

**********.****@*****.*** 929-***-**** linkedin.com/in/joselira1994 Brooklyn, NY 11232

Motivated professional with five years of experience in technical support and computer installation. Proficient in diagnosing and resolving hardware and software issues, and in communicating complex technical concepts clearly. Seeking a challenging technical support role to further develop my skills and contribute to your organization.

Core Skills

Platforms & Tools: Microsoft 365 Admin Center, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive Admin, Intune, Teams Phone, Windows 11 Pro, MacOS, Google Admin Console, AWS S3, Networking: UniFi Controller, VLAN management, DHCP/DNS, Firewall Rules, LAN/WAN Troubleshooting Systems & Apps: LabelJoy / LabelMatrix, Autopilot, Papercut Hive, PowerShell Automation, Adobe Creative Cloud

Hardware: Lenovo ThinkPad T14 Series, Lenovo Docking Stations, Kyocera Printers, Poly VVX Phones Languages: English Spanish

Professional Experience

IT Support Systems Specialist American Exchange Group NY, NY April 2024 – Present Managing and supporting the hybrid enterprise IT infrastructure, focusing on improving processes and documentation for enhanced user experience and system management.

● Overseeing the administration for Microsoft 365 Portal & Azure particularly setting up user accounts, managing permissions, licenses, and cloud services

● Maintaining Unifi network systems, including wireless access points and firewall configurations

● Assisting on a company-wide project to migrate Google Shared Drives to SharePoint that included ensuring data integrity was complete and maintaining user accessibility during the transition

● Provided daily support for Microsoft 365 applications, with a focus on troubleshooting issues in Outlook, Excel, and OneDrive

● Assisted with ERP system (A2000) support and integrations

● Delivered technical support to end-users both onsite and remotely, resolving hardware, software, and network issues in a timely-fashion

● Collaborated with teams to ensure IT infrastructure reliability and security. Desktop Deployment OneHealth Brooklyn BK, NY June 2023 – April 2024 Deployed new workstations and supported end-user transitions, including data backup, network drive mapping, printer/scanner configuration, and specialized software setup on behalf of the TEKsystems and Hewlett-Packard funded project for OneHealth Brooklyn facility.

● Troubleshooted Windows 10/11 issues, including software conflicts, hardware problems, and system errors

● Effectively communicated technical information to non-technical users to ensure understanding

● Maintained professionalism, fostered positive interactions, and ensured a comfortable learning environment

● Proactively identified and addressed issues as a collaborative team member

● Participated in community engagement activities that promote digital literacy and technology empowerment among seniors.

● Set up new HP Mini PCs, integrated devices into the network, and configured software to meet user requirements.

Field Inventory Operations Specialist Nagarro NY, NY October 2022 – March 2023 Scanned and verified technology assets across NYC schools with Nagarro, ensuring accurate data collection and timely asset management.

● Conducted technology inventory across NYC schools

● Scanning and verifying laptops, smartboards, printers, and tablets.

● Collaborated closely with the Team Lead to ensure accurate data collection and efficient completion of asset management tasks.

Field Technician ICC - United States NY, NY June 2021 –October 2022 Supported desktop activities, site visits, and graduations, ensuring smooth execution of support and training.

● Coordinated with site staff, to ensure events ran smoothly

● Conducted site visits to ensure seamless execution of desktop support activities and training programs

● Actively participated in trainer meetings, training events

● Contributed to special projects, bringing desktop support expertise to enhance overall program quality

Education

CCNA Lab Practices with UniFi Hardware – Self-study El Puente for Peace and Justice Academy – HS Diploma, September 2011 – June 2014

Contact this candidate