Operations & Administration Leader with 10+ Years Experience

Hosneara “Ara” Sheikh

Frisco, TX ***** 469-***-**** ********.******@*****.***

LinkedIn: https://www.linkedin.com/in/ara-sheikh-584899104 PROFESSIONAL SUMMARY

Operations and administrative professional with 10+ years of experience managing business operations, staff coordination, customer relations, compliance, and financial administration in a fast paced environment. Experienced in HR support, scheduling, payroll coordination, accounts payable/receivable, vendor management, and office operations. Proven ability to lead teams, improve efficiency, and deliver strong customer service.

CORE SKILLS

Operations Management • Administrative Support • Team Leadership • Human Resources Administration

• Recruiting & Onboarding • Scheduling • Customer Service • Client Relations • Conflict Resolution • Accounts Payable/Receivable • Payroll Support • Budget Management • Vendor Management • Regulatory Compliance • Process Improvement • Microsoft Excel • Microsoft Word • Outlook • PowerPoint • Procare • Tadpoles

PROFESSIONAL EXPERIENCE

NTES LLC Frisco, TX

Operations Manager 05/2016 – 01/2026

Managed daily operations for a state licensed preschool franchise generating over $1.2M in annual revenue

Supervised 20 to 25 employees including hiring, onboarding, scheduling, training, coaching, and performance management

Oversaw HR administration, employee documentation, payroll support, and compliance processes

Managed invoicing, accounts payable/receivable, budgeting, vendor coordination, and financial reporting

Maintained compliance with Texas HHS regulations, licensing standards, and safety requirements

Built strong relationships with more than 120 families through responsive customer service and issue resolution

Improved operational workflows and administrative processes to increase efficiency and reduce costs

Handled high volume phone calls, emails, scheduling, and customer inquiries in a fast paced environment

EDUCATION

Bachelor of Science in Management Information Systems & Business Administration University of Hawaii at Mānoa

CERTIFICATIONS

Texas Director’s Credential - Texas HHS / Childcare Licensing Compliance ADDITIONAL INFORMATION

U.S. Citizen authorized to work for any employer in the United States

Contact this candidate