Accounts Payable & Payroll Specialist with Audit Focus

MELISSA NIEVES

Tampa, FL • 813-***-****

***.******.*@*****.***

•PROVEN SKILLS: Account Management, Accounts Payable, Payroll /Payroll Auditing

OBJECTIVE

Driven by self-motivation, I am committed to achieving impactful outcomes within a respected organization. My goal is to establish a lasting presence while actively contributing to our shared growth, efficiency, and success.

CAREER PROGRESSION

Spielberger Law Group 6/ 2023- Present

Intake Specialist

Taking all Potential New Client (PNC) calls as soon as possible

Retrieving all important data at first contact with PNCs

Contacting leadership to discuss whether we can accept a PNC’s case or not in a timely manner

Following up with PNCs to help them sign up for our services

Send all appropriate documentation needed for New Client onboarding

Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently

Perform miscellaneous clerical tasks as needed, including research, spreadsheet management, and email writing to ensure operational efficiency

Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload

Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard

Gale Healthcare, Tampa, FL 09/2021- 06/2023

Payroll Specialist & Auditor

Processed accurate and timely payroll for consultants

Knowledge of payroll compliance e.g., IRS rules and regulations, wage & hour laws, FLSA

Knowledge of 941’s, federal and state unemployment taxes, and other payroll-related tax forms and rules

Assisted with any needed reconciliations and amendments

Reconciled state and federal unemployment gross wages

Reviewed wages computed and correct errors to ensure accuracy of payroll

Audited changes affecting payroll data

Prepared periodic reports of earnings, taxes and deductions

Issued manual checks, stop payments, ACH retrievals, void checks, as necessary

Provided deadlines and communicates effectively with partnering departments

Actively demonstrated the ability to research and follow up with internal customer concerns and questions with a high level of service and timely responsiveness

Chadwell Supply, Inc., Tampa, FL 10/2015 – 09/2021

Account Manager

Identified and monitored customers with delinquent accounts to facilitate timely payments

Established rapport with customers to minimize occurrences of past due balances

Investigated and managed customer claims regarding invoices and disputes

Assessed credit extensions and setting limits in accordance with established policies

Received and precisely posted customer payments onto their accounts

Served as the primary point of contact for all matters concerning 1,000+ customers

Provided transparent communication regarding the statues of monthly and quarterly invoices

Terminix, Tampa, FL 10/2014 -11/2015

Customer Service Representative, Level 2

Answered customer/client requests or inquiries concerning services, products and concerns that may arise

Utilized operational system to process service requests promptly

Tasked to work in one or multiple queues/skill sets over various customer contact channels

Updated all client information in corporate database and maintains the accuracy and integrity of the data

Ensured that billing methods, pricing and tax codes are properly entered and assigned

Ensured that service protocols and service specifications are sent with service tickets

Notified partners, account managers, and sales teams of account changes and client concerns

Compiled and sent Service Program materials

Communicated new site information to branches

Processed and communicated any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc

Escalated repeated concerns or unsatisfactory service concerns according to written process

Credit Control, LLC - Tampa, FL 08/2013-05/2014

Debt Collector

Managed substantial phone responsibilities, encompassing both outbound and inbound calls to customers, aimed at collaboratively establish repayment goals and plans for delinquent accounts.

Consistent performed tracking and following up to ensure exhaustive efforts

Assisted the Bankruptcy Department by maintaining continuous communication with attorney offices, serving as a liaison to coordinate repayment efforts.

Conducted daily file review and upkeep

Furnished necessary administrative support, including appropriately coding accounts for efficient routing and audit compliance

Diligently reviewed paperwork for accuracy, ensuring adherence to stringent FDCPA regulations

Certification:

NNA/Signing Agent

*******.******@*****.***

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