Administrative Data Specialist with Strong Accuracy

Jonathan Bulice

Jonesboro, AR

********@*****.*** 870-***-****

Open to Remote Work

Professional Summary

Reliable and detail-oriented administrative professional with experience in data entry, record management, and customer communication. Skilled in handling sensitive information, maintaining organized digital records, and providing courteous phone support. Strong attention to accuracy, punctuality, and professionalism in fast-paced environments. Relevant Experience

Case Review & Dispute Resolution Analyst (Client: YP.com) Third-Party Contractor Aug 2012 – May 2015

- Entered, updated, and maintained detailed customer account records using Salesforce systems.

- Communicated with internal departments to verify information and ensure accurate data processing.

- Reviewed contracts and documentation to ensure proper record accuracy and compliance.

- Maintained confidentiality of customer and business information.

- Managed high-volume caseload while maintaining accuracy and organization. City of Jonesboro – Sanitation Department

Sanitation Equipment Operator II May 2023 – Present

- Accurately recorded operational and maintenance data in internal tracking systems.

- Followed standardized procedures and checklists to ensure compliance and accuracy.

- Communicated clearly with supervisors and team members regarding operational updates.

Independent Contractor – Logistics Platforms

Driver / Delivery Specialist May 2017 – May 2023

- Used digital systems to verify, update, and track customer delivery records.

- Maintained accurate logs and scheduling information in fast-paced environments. Jonesboro Public Schools

School Bus Driver Jan 2020 – May 2022

- Maintained accurate route documentation and adhered to safety compliance standards.

- Communicated professionally with parents, staff, and administrators. Education

Associate of Applied Science – Computer Information Technology Black River Technical College, 2019

Skills

Data Entry & Record Maintenance Telephone Communication & Call Routing Customer Service Appointment Scheduling Microsoft Excel Google Sheets Email & Digital Systems Confidentiality & Professionalism

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