Information Technology Leader with 30+ Years of Experience

Robert Sims

Palmetto, FL

Cell- 813-***-****

******.****@************.***

Professional Experience Summary:

To utilize my knowledge, skills and abilities in Information Technology, Risk Management, Customer Service, Communications, Decision-Making, and Leadership to make a positive contribution to the organization. Over 30 years of total work experience with a focus on Information Systems and Management. Possess excellent leadership, management, and communications skills. Possess helpdesk and customer service skills. Experienced with large variety of communications equipment with desire and aptitude to adapt to new technologies and base applications.

Work Experiences:

SPECOPS GROUP INC.

Director of Manufacturing Jan 2023 – Present

Support Clients on issues and concerns with MK4 Finder.

Conducted training with search and rescue teams overseas on MK4 Finder

Conducted training with French search and rescue teams on MK4 Finder

Builds Finder MK4

Best Buy

Geek Squad Consultation Agent Feb 2016- Jan 2023

Provided Protection of store assets and personnel

Positively engages with clients during the check-in and check-out process

Monitors queue and provide status update to clients

Ability to work successfully as part of a team by clearly communicating with team members

Critical Intervention Service (CIS)

Protection Officer Oct 2012-Sept 2015

Conducted continuous patrols around construction sites during night hours to protect equipment.

Fire watch patrolling and water valves monitoring during night hours.

Senior Enlisted Advisor, MacDill, AFB, FL

U.S. Army – MacDill, AFB, FL & Knoxville, TN Feb 2007-July 2012

Advised managers on organizational policy matters and recommend needed changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Department Homeland Security/TKC Comm. – Washington, DC

Information Systems Technician June 2006-Feb 2007

Administered in-house and telecommuters phone system, network, Internet, e-mail, and web site connectivity. Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.

Served as operating system expert, providing technical support for entire organization.

Regional Support Engineer/ Military Analyst

Tapestry/Iraq/Fort Belvoir, VA Nov 2004- June- 2006

Responsible for direct support of the BCS3 ABCS System to the 42nd Infantry Division.

Support focuses on the training, fielding, and sustainment of more than 65 systems in both garrison and deployed environments.

Work with division command staff as an integral part of the logistic and combat support team, ensuring maximum support and system sustainability.

Work together with all echelons to maintain user proficiency and provide system updates and concurrent training.

Education:

University of Phoenix – Phoenix, AZ Doctorate Learner Health Administration /DHA Health Administration

American Intercontinental University – Hoffman Estates, IL Master of Information Technology

Chicago State University – Chicago, IL Bachelor of Arts/Computer Science

ICDC College, Lawndale, CA Homeland Security & Investigation Diploma

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