Bilingual Administrative Professional with 25+ Years Experience
Resume:
TERESA R. CANO
Redlands, CA
909-***-**** *********@*****.***
Authorized to work in the U.S.
Bilingual: English & Spanish (Fluent – verbal & written) Front Desk Receptionist Program Coordinator Bilingual Administrative Professional
Highly organized bilingual administrative professional with 25+ years of experience supporting front desk operations, intake coordination, file management, scheduling, and client services in regulated, people-centered environments. Proven ability to manage confidential records, coordinate with external agencies, support families and clients, and maintain professional, welcoming office operations. Known for reliability, empathy, attention to detail, and strong follow-through.
Core Qualifications
Front Desk & Reception Operations
Client & Family Coordination
Bilingual English/Spanish Translation
Scheduling & Appointment Management
File Auditing & Document Tracking
Client Intake & Enrollment
Office & Binder Preparation
Records Management & Compliance
Interagency Coordination
Visitor Management
Purchasing & Receipt Tracking
Microsoft Word, Excel & Spreadsheets
Google Workspace
Confidential Documentation
Customer Service & De-escalation
Professional Experience
Business Operations Support Specialist
Zions Bancorporation – Remote
Sep 2023 – Sep 2024
● Provided administrative and documentation support to internal teams in a regulated environment.
● Processed and audited records to ensure accuracy and compliance with organizational standards.
● Coordinated requests across departments and maintained detailed tracking documentation.
● Managed confidential information with discretion and attention to detail. Family Liaison Manager / Intake Coordinator
Positive Behavior Steps – San Dimas, CA
Oct 2018 – Jul 2023
● Served as primary front-line contact for families, caregivers, and providers.
● Coordinated client intake, enrollment, scheduling, and appointment setup.
● Prepared and maintained client files, packets, and binders in compliance with agency requirements.
● Audited documentation to ensure completeness and accuracy.
● Provided verbal and written English/Spanish translation during meetings, intakes, and documentation.
● Coordinated with insurance companies, providers, and external agencies.
● Supported families through onboarding with professionalism, empathy, and clarity. Health Representative – Enrollment & Member Services Anthem Blue Cross Blue Shield – Cerritos, CA
Apr 2016 – Sep 2018
● Supported enrollment and eligibility verification for members.
● Managed high-volume inbound and outbound communication.
● Documented interactions accurately within electronic systems.
● Maintained compliance with confidentiality and documentation standards. Call Center Representative
AT&T Mobility – Cerritos, CA
Apr 2014 – Oct 2016
● Delivered consistent customer service in a fast-paced environment.
● Managed account updates, documentation, and scheduling needs.
● Maintained performance standards while handling sensitive customer issues. Education & Certifications
Bryman National Education Center. Diploma – Medical Assistant Marinello Schools of Beauty. Certificate – Esthetician GED – High School Equivalency
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