Janitorial Operations Supervisor and Leader

GERARDO FRANCISCO SALGADO APPENDINI

Executive Operations Manager Housekeeping Manager Facilities Operations

Schaumburg, Illinois 510-***-**** *********@*******.***

EXECUTIVE PROFILE

Results-driven Operations and Housekeeping Leader with extensive experience managing large teams, facility

operations, quality assurance programs, workforce planning, customer satisfaction initiatives, and operational

excellence. Proven record of leading multicultural teams, improving service standards, optimizing labor utilization,

and maintaining high-performance environments in hospitality, janitorial, and corporate service organizations

across the United States and Mexico.

CORE COMPETENCIES

Housekeeping Management • Luxury Hospitality Standards • Operations Management • Team Leadership • Guest

Satisfaction • Staff Development • Budget Oversight • Quality Assurance • Safety Compliance • Inventory Control •

Workforce Scheduling • Continuous Improvement • Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

Operations Supervisor

USMETROGROUP, INC. California, USA

Directed janitorial operations, quality audits, client relations, maintenance coordination, and performance reporting

for multiple commercial accounts.

Janitorial Supervisor

MBM Janitorial Services California, USA

Led housekeeping and janitorial teams, managed schedules, payroll reporting, sanitation standards, and facility

inspections.

Janitorial Supervisor

ABM Janitorial Services California, USA

Supervised daily housekeeping operations, employee training, inventory control, quality inspections, and customer

service.

Human Resources Manager / Principal Analyst

PEMEX Mexico

Managed payroll administration, workforce planning, organizational development, training programs, and

executive reporting.

KEY ACHIEVEMENTS

• Managed and supervised large operational teams across multiple locations.

• Implemented quality-control programs and operational improvements.

• Extensive experience in customer service, workforce management, and facility operations.

• Strong record of maintaining high standards of cleanliness, safety, and service excellence.

EDUCATION

Industrial Engineering – Administration & Production

Universidad Autónoma Metropolitana (UAM), Mexico

PROFESSIONAL DEVELOPMENT

Diploma in Human Resources Administration

Diploma in Hospital Administration

Diploma in Health Services Administration

LANGUAGES

Spanish (Native) English (Professional Working Proficiency)

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