Remote Customer Advocate with 10 Years in Customer Care

Mr. Jahhbod Ladson

M: 707-***-**** *******.******@*****.*** Vallejo, CA 94591

https://www.linkedin.com/in/jahhbod-ladson-677b41148/

Career

I am a pragmatic administrator, customer advocate and trainer focused on the customer experience at retailers and other service providers: Possess 10 years of progressively responsible customer care tenure in which customers at every stage of the sales and service cycle feel that their needs are addressed in a professional and efficient manner that meets or exceeds their expectations.

Have, consistently, added to the chemistry in teams in which sales and customer service staff of widely varying backgrounds, together, quickly learn and apply knowledge about a suite of products and services.

I am known by colleagues for not only providing excellent customer care, but, also helping others build trust and confidence in themselves, their team and the products/services we represent.

Qualities and Competencies

Building up people Throughout my career, colleagues and customers, have frequently said that my product training and orientation sessions really created a sense of belonging by building their confidence in themselves, our organization and our companies’ offerings.

Optimistic Colleagues have commented on my infectious energy and can-do attitude. It complements my solutions-focused orientation.

Solutions-focused Abilities and experience give me confidence that when we apply ourselves, a solution that will satisfy the client is rarely out of reach.

Innovative Enjoy improving systems and processes to achieve better outcomes more efficiently.

Professional Experience

BevMo Napa, CA

Retail Key Holder Key Holder Dec 2025 - present

A Key Holder is a very responsible position functioning in many ways as an assistant store manager with 24/7 access to the store location and all of its inventory.

Opening and closing the store every day

Managing the store’s security alarm system, ensuring it is in perfect condition, enabling it and disabling it

Storing and protecting the security alarm codes, changing them when necessary

Making sure that the store is always clean and properly organized

Assisting store cashiers at peak periods

Setting employee schedules

Attending to customer requests or inquiries in the store

Acting store manager in their absence

Solano County Health and Social Services Department (H&SS) Vallejo, CA

In-Home Supportive Services (IHSS) Provider Sep 2023 - present

As caregiver, support older adult with limited mobility to live safely in their own home rather than in an institutional setting by assisting with activities of daily living.

Harbor Freight Tools Vallejo, CA

Sales cashier Jul 2023 to Mar 2024

Sales, loss prevention including report writing, security, customer service and cash handling.

Old Republic Title Company Concord, CA

Document Specialist Feb 2018 to Nov 2021

Napa and Solano Counties courier recorder

Analyzed documents for required county specifications corrections made Recording Documents: Grant Deeds Trusts and Real Estate purchases etc.

Wrote checks to county for recording fees of legal documents, mass email and physical mail via Postal service. Recorded documents with county for official legal records, working with the county recorder adhering to all the legal parameters to be placed on legal record

UnitedHealthcare Minneapolis, MN

Customer Advocate Sep 2020 to Jul 2021

Heavy phones, multiple program application integration and databases, payment, Federal Government security clearances for Medicare databases, Social Security databases, Optum Pharmacy, and several other databases.

Use of several applications in job procedures.

Old Republic Title Company Concord, CA

Recording Documentation Specialist/Documentation Specialist [Independent Contractor] May 2017 – Dec 2020

Provided administrative maintenance, storage and retrieval of company documents in a high-volume setting

Developed and maintained systems for document cataloging and storage, as well as document security

Analyzed Grant Deeds, Trusts, Real Estate purchases and other documents to ensure regulatory compliance

Devised and implemented a streamlined process for transmitting documents to the clients and to various databases, resulting in more rapid delivery of requested documents to clients and reduced client inquiry call volume.

Career Note

From 2012 – 2017, worked in increasingly responsible retail and customer service positions at Food Lion Grocery Warehouse and two high-volume inbound/outbound call centers; the latter included the Occupational Safety Councils of America in Martinez, CA and Reno, NV-based Corporate Services, Inc.,

Education/Certifications

P.O.S.T. Academy Police 1/Kaplan University Napa, CA

Information Technology and Criminal Justice Certificate, 1997

Napa Valley College Napa, CA

Associates Degree, Criminal Justice

Vanden High School Travis Air Force Base/Fairfield, CA

High school diploma

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