Seasoned Mortgage Collections & Loss Mitigation Pro

J a m e s S t e v e n s o n

Wintersville High School

Graduate

Relevant Experience

Education

Skills

High expertise in loss mitigation

workout options.

Strong skills in managing work in

accordance with state and local real

estate regulations.

Superior grasp of the Fair Debt

Collection Protection Act.

Excellent Work Ethic and Multi-Task

Oriented.

Utilized several computer software

applications in the performance of

my duties, (FISERV, AS400,

Salesforce, LSAMS).

Strive for first-call resolution through

effective communication and

problem-solving and call handling.

REDC Default Solutions/Servicelink, Short Sale and Deed In-Lieu Asset Manager, Plano, Texas.

Performed all types of Mortgage Loan Resolution Workouts such as forbearance plans, short sales, loan modifications, reinstatements, deed in lieu of foreclosure, and repayment plans.

Familiar with appraisals, equity analysis, and loss severity. Chase Bank, Back End Collections, Irving, Texas.

Monitored and performed quality assurance on outbound and inbound collection calls.

Executed adequate and timely collections and instigated recovery activities in order to minimize risk costs and optimize returns.

Investigated payment arrears in the portfolio and coded debtor appropriately in to determine next collection process steps. Identified quality adjustment requests, completed

documentation packages and utilized company underwriting guidelines to approve or reject the adjustment request. Recorded call history in order to ensure a complete file as a sound basis for decision making during collection/recovery Freemont Investment and Loan, Mortgage Collections, Irving, Texas.

Oversaw collection of mortgage payments and outstanding . Monitored and performed quality assurance on outbound and inbound collection calls.

Citifinancial Mortgage, Collections, Loss Mitigation and Recovery Specialist, Plano, Texas.

Familiar with all types of Mortgage Loan Resolution Workouts such as forbearance plans, short sales, loan modifications, reinstatements, deed in lieu of foreclosure, and repayment plans.

Consistent goal achievement at CitiFinancial Mortgage. Familiar with appraisals, equity analysis, and loss severity. Vast experience in mortgage loans and loss mitigation management.

Highly seasoned Loss Mitigation Specialist /Accounts Receivable Credit Associate / Collector with a superb record of customer service. Adept at negotiating workable options with delinquent or defaulting borrowers. Strong multitasker able to handle a high volume of multiple simultaneous projects.

C 214-***-**** Email: *************@*******.***

U.S. Military Career

United States Navy

Petty Officer - First Class

Personnel Office Supervisor

Earned Navy Achievement

Medal.

Qualified In-Port Officer of the

Deck.

Nine years of supervisory

military positions.

Naval Leadership and

Management Training.

Naval Master Military Pay

Accounting Training.

Honorable Discharge (17 years)

Career History

Viking Client Services, May 2025 – Apr 2026

Customer Service Associate, Remote, Mckinney, Texas White Cap, May 2019 – Feb 2025

Credit Associate, Allen, Texas

Globe Life Insurance, Nov 2018 – May 2019

Customer Service Specialist, Mckinney, Texas

Clerkin, Sinclair and Mahfouz, LLC, Nov 2016 – Oct 2018 Subrogation Specialist, Richardson, Texas.

Ambit Energy, Mar 2015 – Nov 2016

Customer Care Associate, Plano, Texas.

REDC Default Solutions/Servicelink, May 2009 – Jan 2015 Short Sale and Deed In-Lieu Asset Manager, Plano, Texas. Chase Bank, Feb 2008 – Jan 2009

Back End Collections, Irving, Texas.

Freemont Investment and Loan, Jun 2006 – Feb 2008

Mortgage Collections, Irving, Texas.

Citifinancial Mortgage, Sep 1999 – Jun 2006

Collections, Loss Mitigation and Recovery Specialist, Plano, Texas.

C 214-***-**** Email: *************@*******.***

J a m e s S t e v e n s o n

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