Housekeeping and Team Leadership Professional
Resume:
VIRGIREE GREEN
CONTACT
Lake City, FL *****
************@*****.***
Phone: 386-***-****
CAREER OBJECTIVE
Detail-oriented professional with exceptional supervisory, communication and project management skills. Proven ability to oversee multiple tasks effectively and efficiently in challenging environments. Recognized for taking initiative-taking approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
EDUCATION
DIPLOMA • 2001
Columbia County High
AREAS OF
EXPERTISE
First Aid
Patient Care
Team Building
Medical Support
Cleaning techniques
Chemical handling
Sanitization procedures
Task assignment
Cleaning and sanitation
Quality improvements
Basic life support
Complex Problem-solving
SKILLS
Flexibility
Teamwork
Leadership
Organization
Communication
Customer Service
Personalized Assistance
SKILL SUMMARY
Multi-skilled professional dedicated to assisting in all aspects of supervisory, leadership, customer service and patient focused care.
• Possess excellent oral and written communication skills
• Flexible, ability to multitask effectively and efficiently
• Ability to respond tactfully with direct leadership
• Relates well to diverse backgrounds and cultures KEY SKILLS
Experience using computer applications to include Microsoft Word, Excel, PowerPoint and Out- look.
• Experience coordinating information related to daily workload.
• Experience interacting with providers, internal/ external customer to achieve desired outcomes.
Supervisory/ Oversight
Conflict Resolution
Universal Precautions
Workload prioritization
Cleaning techniques
Waste disposal
Chemical handling
Equipment operation
Direct patient care
Safety precautions
HIPAA compliance
Patient Focused Care
Administrative Monitoring
Blood Glucose Monitoring
Health and safety standards
EXPERIENCE
DEPARTMENT OF VETERANS AFFAIRS • 80 HOURS/ FULLTIME Housekeeper March 2003 – Present
• Conducted regular room inspections to verify
compliance with housekeeping standards.
• Maintained an elevated level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and
safety protocols.
• Collaborated with nursing staff to address unique cleaning needs for patients with specific requirements or conditions.
• Ensured compliance with safety regulations and
protocols, minimizing accidents and hazards in the workplace.
• Managed equipment maintenance tasks such as
vacuum cleaner checks, floor scrubber upkeep, and
replacement of worn-out tools as needed.
• Coordinating work with supervisors of other services within the positions area of authority so as not to interrupt patient care or other activities.
• Cleaning all patient areas and corridor spaces
throughout the medical center, operating rooms, and all other areas assigned.
• Planning and scheduling daily and weekly assignments, taking into consideration the availability of personnel and equipment to meet established priorities.
• Determining the equipment and cleaning materials needed for each job.
• Training staff to ensure the use of patient centered care principles in terms of customer service to patients, family members, and personnel.
• Providing on-the-job training for co-workers and new employees.
• Keeping subordinates abreast of proper methods,
procedures and uses of equipment and supplies.
VETERAN DIRECTIVE CARE • 80 HOURS/FULLTIME
Certified Nursing Assistant July 2021- April 2025
• Performed accurate documentation of patient
information according to established protocols for record-keeping purposes.
• Offered immediate assistance in emergencies and
routine paging situations to evaluate needs and
deliver care.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Improved patient care quality by monitoring and
recording vital signs, fluid intake, and output.
• Promote good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety
measures like bed alarms and proper positioning
techniques.
• Conducted regular rounds to monitor patients’ physical and mental status throughout shifts.
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
DEPARTMENT OF VETERANS AFFAIRS • 80 HOURS/FULLTIME Housekeeper April 2020- March 2021
• Performs floor maintenance, wall washing. Cleans doors, doorframes, baseboard corners and edges, and stairwells.
• Empties trash and wastebaskets, replaces liners. regulated medical waste and recycling to central
collection areas.
• Cleans rest rooms, bathrooms, and shower rooms,
ensuring that they are cleaned and meet acceptable standards (cleans, disinfects, and deodorizes lavatories, showers, bathtubs, urinals, and toilet bowls; cleans mirrors, sinks, and water fountains; washes and polishes light and toilet fixtures).
• Replenishes supplies of paper towels, toilet paper, hand sanitizers, and soap in all areas where dispensers are located.
• Moves and arranges furniture, patient wardrobes, beds, etc. in the assigned area to accomplish cleaning tasks.
• Removes bags of soiled textiles from patient rooms and transports to the designated soiled room in each ward area; Loads and unloads clean textiles from bulk carts. Restocks clean textile closets, cabinets, shelves, carts, and participate in inventory management activities.
• keeps the supervisor informed as to the condition of staff, unusual occurrences or matters that should be brought to the attention of their supervisor.
• Ensures all safety regulations and procedures are observed and may on occasion be required to conduct training classes on specific safety issues.
CARING HEARTS • 80 HOURS/FULLTIME
Certified Nursing Assistant September 2007-March 2020
• Delivered individualized patient care by recording vital signs, documenting observations, administering
treatments, and evaluating patient needs.
• Promote independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste
properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Built rapport with patients and families, providing emotional support during challenging times.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment. WALMART • 80 HOURS/FULLTIME
Front End Supervisor January 2001-September 2007
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity
targets.
• Coached employees and trained in methods for
handling various aspects of sales, complicated
issues, and difficult customers.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Fostered effective communication between front-end teams and other departments, improving overall store operations.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and
employees.
• Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
• Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
• Assisted in the development of staff schedules to ensure adequate coverage during peak hours
while minimizing labor costs.
• Implemented safety protocols for the front end, ensuring safe shopping and working environment.
• Promote a safe working environment by enforcing
safety guidelines among team members consistently.
• Coached and mentored team members for better
performance, leading to higher levels of productivity and job satisfaction.
• Enhanced team morale and productivity by
implementing weekly feedback sessions.
• Routinely inspects assigned areas to assure the timely accomplishment of employee assignments, sanitation levels are maintained, equipment properly cared for and that associated housekeeping objectives are
accomplished in an expedient and timely manner.
SPECIAL CERTIFICATIONS
Certified Nurse Assistant (CNA) CNA417903 Active
First Aid Basic Life Support
VOLUNTEER EXPERIENCE
Sports Team Mom 50+ Hours
Nursing Mentor 50+ Hours
Local Community Volunteer 50 + Hours
PROFESSIONAL REFERENCE
Michael Summerfield, Assistant Chief
Environmental Management Services
Jason Durham, Deputy Chief
Gainesville Florida Veterans Affairs, EMS
Tearnee Carter EMS Supervisor
s
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